Senior Administrative Operations Lead - Assistant Dental Practice Manager

Job Description

Job Description

Senior Administrative Operations Lead - Assistant Dental Practice Manager (Full-Time)
Locations: Monroe, NJ & Brick, NJ

Compensation: $25 - 32 per hour based on experience, qualifications, and demonstrated skillset.

Join Smart Arches Dental Implant Centers

At Smart Arches Dental Implant Centers, we were founded by doctors with one mission: to improve lives through exceptional patient care. We believe dental implant treatment is more than dentistry—it is about restoring confidence, function, and quality of life. Unlike large corporate implant organizations, we have intentionally built a patient-first culture focused on compassion, clinical excellence, and delivering life-changing outcomes. If you thrive in a fast-paced healthcare environment, enjoy leading teams, and are passionate about creating exceptional patient experiences, we would love to meet you.

Success in This Role

We are looking for someone who is:

• Highly organized and detail-oriented
• Comfortable balancing patient care and business operations
• A proactive problem-solver
• Adaptable and comfortable supporting multiple locations
• A collaborative leader who builds strong relationships with patients and teams
• Flexible to support occasional schedule adjustments based on business needs

Position Summary

The Assistant Dental Practice Manager plays a critical leadership role supporting operations across our  Monroe and Brick, New Jersey practices . This position partners closely with office leadership and clinical teams to ensure efficient daily operations, deliver an exceptional patient experience, support revenue cycle performance, and help build engaged, high-performing teams. This is an ideal opportunity for someone who enjoys balancing operational excellence, patient service, team leadership, and administrative execution in a growing healthcare environment.

Key Responsibilities

Practice Operations

• Support daily office operations across both practice locations
• Maintain oversight of patient scheduling and optimize provider utilization
• Coordinate office needs with the Dental Practice Manager and VP of Operations
• Ensure office adherence to company policies and procedures
• Monitor unresolved tasks and drive timely completion

Patient Experience & Revenue Cycle Support

• Address and resolve patient concerns professionally and efficiently
• Review patient charts and support posting corrections as needed
• Assist with treatment planning workflows in applicable offices
• Maintain working knowledge of insurance verification, claims processing, and attachments
• Monitor collections processes and patient accounts receivable
• Support daily closeout activities and coordination of deposits
• Assist with end-of-month reporting and operational reconciliation

Team Leadership & Administrative Support

• Support staffing schedules and operational coverage planning
• Assist with recruiting, interviewing, onboarding, and employee development
• Participate in performance discussions and employee coaching in partnership with HR and leadership
• Schedule and support office meetings and team communications
• Coordinate maintenance and repair needs to maintain office functionality

Qualifications

• High School Diploma or GED required
• Prior experience in a dental office required
• Previous leadership, supervisory, or office management experience strongly preferred.
• Experience using Outlook, Word, and Excel preferred
• Comfortable learning new systems and technologies
• Ability to travel to Monroe and Brick practices required.

Preferred Experience

• Dental office management or assistant office management experience
• Working knowledge of treatment coordination and insurance workflows
• Experience supporting collections, patient financing, and front office operations
• Multi-site or multi-provider office experience preferred

Join a team dedicated to changing lives—one smile at a time.

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

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