Implementation Project Manager

Implementation Project Manager

At Rad AI, we combine world-class radiology and AI expertise to build products that maximize radiologist productivity, expand access to high-quality care, and improve patient outcomes. Join us and help transform how radiology is practiced for patients and health systems around the world.

We are looking for an Implementation Project Manager with deep experience leading software implementation projects. As Rad AI's award-winning platform continues its rapid adoption, you will play a key role in guiding customers through successful deployments. You bring a proactive, "can do" mindset and thrive in a fast-paced, high-growth environment where adaptability and collaboration are essential.

What You'll Be Doing:

• Work independently to plan, monitor, and manage multiple complex customer-facing projects
• Lead the end-to-end delivery of Rad AI's products to radiology practices and health systems, from kick-off to go-live and transition to support
• Facilitate Discovery sessions to understand client workflows, requirements, and success criteria
• Develop detailed project plans, including timelines, milestones, and resource needs
• Coordinate cross-functional teams, including Product, Engineering, and Integration resources, to meet project objectives and deadlines
• Serve as the primary client-facing contact throughout the implementation
• Ensure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholders
• Track and manage feature requests, ensuring clear communication, documentation, and prioritization
• Monitor project health, proactively identify risks, and escalate blockers, as needed
• Issue resolution and mitigation strategies based on data-driven decision making
• Conduct weekly status meetings with internal and external stakeholders
• Collaborate and coordinate with Rad AI's product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedback
• Provide ongoing updates to leadership throughout the project, via dashboards and reports
• Partner with cross-functional teams, including Support and Client Success, to ensure customers are prepared for go-live and long-term success
• Suggest process improvements and help with maintaining onboarding templates, documentation, and best practices
• Contribute to building a world-class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service

Who We're Looking For:

• Bachelor's degree or above
• At least 2 plus years of relevant project management, implementation management, technical project management, or similar client-facing experience, preferably within a healthcare/healthcare IT environment
• Strong project planning and execution skills, including timeline, scope, and risk management
• Prior experience or familiarity with radiology workflows and/or radiology-specific healthcare IT
• Prior professional consulting or healthcare software implementation experience
• Prior experience or familiarity with HL7, FHIR, and EHRs
• Excellent people/relationship management and communication skills, with the ability to hold others accountable
• Practical working knowledge of SaaS solutions, implementations, and technical concepts
• Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment
• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
• Proficiency with project management tools

Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!

For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including: comprehensive medical, dental, vision & life insurance, HSA (with employer match), FSA, & DCFSA, 401(k), 11 paid company holidays, flexible PTO policy, annual company-wide offsite, periodic team offsites, and annual equipment stipend. For roles based outside the US, your recruiter can share more details.

At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or View email address on click.appcast.io.