Experienced Service Advisor

Dealership: L0825 Elk Grove Subaru Elk Grove Subaru Experienced Service Advisor The Annual Estimated Earnings Range is $64,500.00 - $161,800.00. Elk Grove Subaru is growing—and as part of the nationwide network of Lithia & Driveway, we offer the stability of a Fortune 500 company with the culture of a local dealership. We are seeking an Experienced Service Advisor who is passionate about customer service, thrives in a fast-paced environment, and is ready to elevate their career. What You’ll Do Greet customers promptly and professionally, building trust from the first interaction Accurately document customer concerns and translate them into repair orders Communicate recommended services and maintenance clearly and confidently Provide regular updates on repair status and timelines Coordinate with technicians to ensure timely and quality work completion Deliver an exceptional customer experience that drives retention and CSI scores What You’ll Bring 2+ years of Service Advisor experience (automotive dealership experience preferred) Strong knowledge of automotive systems and maintenance services Proven ability to meet and exceed sales and customer satisfaction goals Excellent communication and interpersonal skills Strong organizational skills and attention to detail Valid driver’s license and clean driving record We offer the best-in-class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. This is a performance driven position, eligible for short/long term incentives as part of total compensation, which includes Commissions off Individual Sales, and Individual Gross Profit, and Bonuses based on Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours. Actual pay may vary depending on experience, skills, job-related knowledge, and location. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!