Referral Intake Specialist, Bureau of Early Intervention

Referral Intake Specialist, Bureau of Early Intervention

• Full-time
• Agency: DEPT OF HEALTH/MENTAL HYGIENE
• Job Category: Health
• Salary Band: $40,000 to $50,000
• Compensation: USD 42,288 - USD 48,631

Open to candidates who are permanent.

Early Intervention (EI) is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It empowers families to meet their own needs, and entitles eligible children, regardless of race, ethnicity or income, to services through the program. The Bureau of Early Intervention oversees provision of therapeutic services to 30,000 children ages birth to 3 years each year. The Developmental Monitoring Program monitors the development of all children under The Administration for Children Services.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Process Early Intervention Program referrals received via the ACS hotline, EI Family Portal and/ or EIBDX (Early Intervention Bi-directional system) or fax-to-email line.
• Enter referrals into an Electronic Case Management system (EI HUB, DMAS and ASQ Online) and assigned to the Developmental Monitoring Specialists.
• Follow procedures to ensure the accuracy of information entered into the system, and to avoid creating duplicate records.
• Provide clerical assistance to facilitate projects or assignments for EIP.
• Perform any other clerical/office duties, as required, and complete any other tasks as assigned by management

PREFERRED SKILLS

• Attention to detail.
• Ability to monitor timelines and work under pressure to meet deadlines.
• Excellent computer skills and experience with Microsoft Office.
• Excellent phone etiquette and customer service skills.
• Excellent communication skills, both verbal and written.
• Flexibility in providing other types of clerical/office assistance when needed.
• Bilingual Spanish is a plus.

Why you should work for us

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (
• Benefits: City employees are entitled to unmatched benefits such as:
  • a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
  • additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
  • a public sector defined benefit pension plan with steady monthly payments in retirement.
  • a tax-deferred savings program and
  • a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at View email address on click.appcast.io or View phone number on click.appcast.io.

CLERICAL ASSOCIATE - 10251

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.