Group Reservations Agent Call Center Full Time

WERE CHANGING ENTERTAINMENT. COME JOIN US.

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional responsibilities may be assigned as needed:

• Coordinate group reservations and conference processes including creation and management of group room blocks
• Maintain cut-off dates and accurately input rooming lists
• Communicate with group contacts and participate in pre-conference meetings alongside the sales team
• Provide courteous and professional service to all staff and guests

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

• Must be at least 18 years of age
• Prior experience in booking group reservations and conferences preferred
• High School Diploma or GED required
• Strong verbal and written communication skills
• Thorough understanding of company and departmental policies and procedures
• Ability to maintain confidentiality of sensitive information
• Proficient in basic math
• Typing speed of 35 words per minute
• Skilled in building and maintaining effective working relationships with staff and guests
• Proficient in Microsoft Office applications: Word Excel and Outlook
• Familiarity with reservation systems including LMS SDD Intellidesk and Delphi

SUPERVISORY RESPONSIBILITIES

• None

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules operating procedures and manuals in English
• Strong verbal and written communication skills to interact effectively with guests team members and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries concerns and feedback with courtesy and accuracy
• Must be able to document incidents complete reports and follow written instructions precisely
• Proficiency in communicating policies procedures and expectations to team members

REASONING ABILITY

• Ability to apply common sense and sound judgment to carry out written oral or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs operational challenges or unexpected events
• Demonstrates logical thinking and adaptability in a fast-paced high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak business hours
• Ability to interpret and follow company policies procedures and regulatory guidelines
• Maintains professionalism and discretion when handling sensitive or confidential information

CERTIFICATES LICENSES REGISTRATIONS

• Must qualify for all licensing and permit requirements as mandated by federal state and local regulations

PHYSICAL DEMANDS

• Regularly required to stand for extended periods and use hands to handle tools equipment and objects
• Frequently required to reach with arms speak clearly and actively listen in a fast-paced environment
• Visual acuity required including close vision color differentiation and peripheral awareness
• Ability to lift and move:
  • Up to 10 lbs regularly
  • Up to 30 lbs frequently
  • Up to 50 lbs occasionally (with assistance or equipment as needed)
• Must be able to push pull bend twist stoop crouch kneel and maintain balance in various work environments including confined or crowded spaces
• May be required to navigate stairs ramps and uneven surfaces
• Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting

WORK ENVIRONMENT

• May be exposed to secondhand tobacco smoke
• Fast-paced high-energy atmosphere requiring excellent multitasking and communication skills
• Frequent interaction with guests and team members in a dynamic customer service setting
• May involve standing walking or moving for extended periods during shifts
• Must be comfortable working in areas with varying noise levels lighting and temperature conditions
• Flexibility required to work nights weekends holidays and overtime based on business needs
• Compliance with uniform and grooming standards is required
• Must adhere to all company policies procedures and regulatory guidelines
• Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws

STAY IN THE GAME. FOLLOW US.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

Were changing entertainment. Follow us.

Equal Opportunity Employer

Required Experience:

Unclear Seniority