Call Center - Customer Service Representative

Job Title

The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are usually repetitive, requiring analysis and use of individual judgment. Specific duties for this position include handling inbound and outbound calls and/or emails, use of technology systems, troubleshooting problem jobs, report generation, following through on customer inquiries, and the retention and acquisition of industry/position required knowledge. Supervision ranges from close to general.

Essential duties include:

1. Answers phones
2. Takes new orders
3. Takes redo
4. Answers technical questions
5. Price quotes
6. Researching frame mix ups
7. Searching for lost frames
8. Tracking lost shipments Consolidated and UPS
9. Answer texts on Heymarket all throughout the day
10. Fill out & send "waiting for frame" cards for multiple accounts
11. Call or text accounts to inform them of a breakage on a job and there will be a delay
12. Making calls out to other labs researching late jobs for an ETA to give our accounts
13. Makes follow-up calls to account with requested information
14. Makes shipping labels
15. Adds jobs to the communication board
16. Some data entry to fix job at the accounts request

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."