Admin Assistant- Front Desk

Fast-Paced Manufacturing Office - Detail Oriented Required
Location: Brooklyn, NY
Full-Time | In-Office
About Us

We are a busy wholesale sign manufacturing company serving trade professionals across the country. Our office environment is fast-paced, team-oriented, and focused on accuracy and responsiveness.

We are looking for a dependable Administrative Assistant who enjoys staying organized, handling communication, and keeping operations running smoothly.
The Role

At CAB Signs, the Admin Assistant plays a key role in keeping customers happy and operations organized.

In this role, you will be the go-to person for customer communication, front desk coordination, data entry, and office support. A successful candidate is attentive, detail-oriented, responsive, and able to stay calm and professional in a fast-paced environment.

This is a dynamic role that combines customer service, office coordination, and administrative support.

Essential Responsibilities
Customer Service & Communication

• Answer incoming phone calls and customer emails promptly and professionally
• Provide job status updates and assist customers with questions or concerns
• Process customer payments and assist with pickup notifications
• Ensure customers feel supported and communicated with throughout the order process

Front Desk & Office Coordination

• Greet customers, vendors, and job applicants visiting the office
• Handle customer pickup routines and delivery sign-offs
• Notify managers of scheduled appointments and arrivals
• Help maintain a professional and organized office environment

Data Entry & Order Processing

• Enter customer orders and quotes into our internal management system (ShopVox)
• Assist with tracking workflow and maintaining accurate records
• Support basic reporting and operational organization

Invoicing & Accounts Receivable Support

• Assist with invoicing and accounts receivable routines
• Ensure financial transactions are entered accurately and on time
• Follow up internally regarding outstanding payments when needed

Daily Reporting

• Compile and send daily reports to management
• Help track workflow, customer communication, and operational progress

Daily Standards & Expectations

• Answer and return customer calls promptly (goal: 95% of calls answered)
• Stay engaged and productive during working hours
• Complete end-of-day reporting consistently
• Maintain strong attendance and reliability
• Take ownership of problems and solutions
• Maintain a positive, team-oriented mindset

What We're Looking For

• Strong communication and customer service skills
• High attention to detail and organization
• Comfortable multitasking in a fast-paced environment
• Positive attitude and willingness to learn
• Reliable attendance and accountability
• Comfortable using computers and learning new software systems
• Experience with administrative work, customer service, or office coordination is a plus

Preferred Qualities

• Problem solver mindset
• Fast learner
• Calm under pressure
• Team player who communicates well with others
• Takes initiative instead of waiting to be told what to do

Compensation & Schedule

• Full-time position
• Monday-Friday
• Compensation based on experience