Customer Service Rep

North West Labs

Job Description

We are seeking a Customer Service Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Handle customer inquiries and complaints
Provide information about the services
Fax patient results to doctors
Give turnaround times and status of where specimens are at in that process
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Hours are M-F 9am- 5pm, 10am-6pm
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

\nCompany Description

At NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients.

Company Description

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Vacancy posted 21 days ago

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