Operations / Production Manager

Job Description

Job Description

Overview
Join our dynamic team as an Operations/Production Manager and lead the charge in optimizing processes, streamlining operations, and driving continuous improvement initiatives. The Operations Manager is responsible for overseeing the day-to-day operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.

Duties and Responsibilities:

• Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and provide leadership with ways to enhance productivity, quality, and cost-effectiveness
• Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
• Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
• Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
• Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes, conduct audits, and maintain accurate safety documentation
• Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Manager daily, leverage company systems and tools to inform data-driven decisions and drive continuous improvement
• Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
• Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
• Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
• Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies

Education and Experience:

• Minimum 2-3 years of experience in the construction or landscaping industry
• Minimum 2-3 years of management experience within the landscape or service industry
• Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as Aspire.
• Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
• Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
• Bilingual in English and Spanish
• Effective written and oral communication skills
• Ability to create and foster a team-oriented environment

Physical Demands/Requirements:

• Ability to walk, bend, twist, and carry up to 50lbs
• Ability to traverse uneven surfaces on job sites for quality checks and inspections
• Must be able to travel within the territory to visit designated client properties

Work Environment:

• Field-based role; will have regular office work

Property Works is the industry leader in scholastic, municipal, and commercial facilities maintenance work. Property Works has the trained and skilled manpower to provide a complete facilities maintenance solution for over 200 clients ranging from Apple to Major League Baseball. We're also a no-nonsense, drug-free workplace. A background check, drug test & motor vehicle record will all be checked, if any of these pose an issue, please do not apply. Growth is highly valued in our organization, complacency will not be tolerated.

Company Description

Property Works is the industry leader in scholastic, municipal, and commercial facilities maintenance work. Property Works has the trained and skilled manpower to provide a complete facilities maintenance solution for over 200 clients ranging from Apple to Major League Baseball. We're also a no-nonsense, drug-free workplace. A background check, drug test & motor vehicle record will all be checked, if any of these pose an issue, please do not apply. Growth is highly valued in our organization, complacency will not be tolerated.