Account Manager

Account Manager

Charlotte, North Carolina, United States

Job Overview

AvidXchange and its Bank Partners deliver AP Automation solutions to their shared clients; supporting efficiency, digitization and strategic value enhancement through a white-glove servicing model.

As an Account Manager at AvidXchange, you will play a pivotal role in managing and growing relationships with Bank Partners and their existing clients utilizing our AP Automation services. You'll be responsible for driving adoption, satisfaction, and growth of our automation solutions, partnering with internal teams to optimize the customer experience. You will act as a trusted advisor, understanding the unique payment needs of complex companies and delivering solutions that align with their strategic business goals. Client satisfaction drives product usage and increased value for all stakeholders across these relationships. Engaging strategically at the right levels of these organizations will be crucial to the overall success of our Bank Channel program.

What You'll Do

• Client Relationship Management: Serve as the primary point of contact for a portfolio of Bank Partners and their clients. Build and maintain strong, long-lasting relationships to understand their business needs and ensure high levels of customer satisfaction.

• Product Adoption & Utilization: Educate clients on the full capabilities of AvidXchange's Suite of Services, helping them maximize the value of our solutions to improve operational efficiencies and enhance payment workflows.

• Revenue Growth: Collaborate with clients to identify opportunities to expand usage of the AvidXchange product suite. Develop and execute strategic plans to increase revenue from existing accounts and support cross-selling of related AvidXchange services.

• Customer Advocacy: Act as an advocate for clients within AvidXchange, working closely with product, marketing, and operations teams to ensure services are meeting customer needs. Provide feedback on customer challenges and help shape future product enhancements.

• Account Review & Reporting: Conduct regular performance reviews with clients, providing insights on account activity, spend data, and payment trends. Utilize analytics and reporting tools to monitor account performance and make data-driven recommendations for optimization.

• Problem Solving & Issue Resolution: Proactively address any issues that arise during the client lifecycle, collaborating with internal teams to resolve challenges and maintain customer satisfaction.

Who You Are

• Bachelor's degree or equivalent work experience.

• 3+ years of experience in account management, relationship management, or client services, ideally within media, fintech, or payments industries.

• Knowledge of commercial card services, B2B payments, or financial institutions is a strong plus.

• The ability to build and manage relationships with senior-level executives and key stakeholders.

• Strong business acumen with the ability to understand and articulate client needs and develop strategic solutions.

• Demonstrated success in growing account revenue and expanding product usage.

• Excellent communication and presentation skills, with the ability to convey technical concepts in a clear and compelling manner.

• Ability to work collaboratively with cross-functional teams, including sales, marketing, product, and support teams.

• Self-motivated with strong organizational skills and the ability to manage multiple clients and projects simultaneously.

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work ®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

What You'll Get

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you' – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXers enjoy:

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange**
• Discounts on Pet, Home, and Auto insurance
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.