Premium Guest Experience & Operations Manager

What you’ll do Oversees large scale food & beverage and housekeeping operations through third‑party partnerships Ensures proper preventive maintenance and repairs of lounges and other company assets Manages department operating budgets to achieve financial targets and maximize performance Assists in planning and coordinating construction and refurbishment projects Completes, organizes or delegates broad scope of administrative work Develops and maintains positive relationships with internal and external customers, strategic business partners, airport authorities, regulatory agencies and vendors Ensures compliance with all audit and regulatory requirements Promotes customer loyalty and helps drive premium customer market share by ensuring all employees deliver high quality customer service Responsible for hiring, training, and ongoing coaching and counseling employees to ensure optimal performance Acts as a local advocate for the high value customer experience Supports relationships with airline alliance partners and their high value customers Ensures employee productivity and compliance with AA’s work environment policies Guides and mentors developing representatives Travel as needed All you’ll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor’s degree or equivalent experience 3 years experience leading people or equivalent experience training Preferred Qualifications- Education & Prior Job Experience 3 years face to face customer service experience Skills, Licenses & Certifications Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc Strong people skills Ability to build teams Ability to multitask and manage own business Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable What you’ll get Benefits include: Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more #J-18808-Ljbffr Itlearn360