Optometric Technician

Overview Optometric Technicians work in conjunction with doctors to perform activities involving patient care, pre‑testing, post‑exam duties, specialty testing, and maintain the doctor’s appointment schedule in a manner that delivers a professional, pleasant patient experience. Responsibilities Perform preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc. Conduct verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit, communicating this to the OD before the appointment. Enter patient information in Electronic Health Records (EEHR). Assist ODs in caring for patients in a timely, effective manner, as close to the appointed schedule as possible. Instruct patients on medical care as prescribed by the doctor’s treatment plan and schedule follow‑up appointments as needed. Discuss Lasik with patients and identify those interested by reviewing patient information forms. Schedule referral appointments with ophthalmologists, diagnostic follow‑up visits, and other specialty referrals, completing appropriate paperwork. Record and maintain patient records/files in compliance with company, federal, and state policies (HIPAA). Respond to patients’ telephone inquiries regarding medication, treatment, or problems, referring to the OD as necessary. Complete proper coding of procedures for payment collection. Perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera, etc.) if required. Correspond with doctor offices (internal and external) regarding patient and insurance referrals. Support the OD with patient education as instructed by the optometrist. Document medical findings and communication between doctor and patient in Electronic Medical Records, assisting with clerical duties related to medical documentation (participating practices only). Participate in practice meetings/projects as requested. Ensure maximum OD utilization through pre‑appointment confirmation, daily appointment confirmation, contacting patients from recall listings, and partnering with the manager’s outreach. Call all no‑shows or cancelled patients to reschedule appointments. Conduct contact lens insertion and removal classes (I&R) and manage the contact lens trial inventory. Perform end‑of‑day responsibilities, including opti‑schedule wrap‑up and end‑of‑day checklist. Make recommendations for efficiencies, processes, or other improvements that deliver quality, cost savings, or profitability improvements within the practice and/or organization. Perform other duties within the practice as requested and as time allows. Requirements High School or GED qualification. Entry‑level PC skills including Microsoft Office, Windows, and word processing. Demonstrated ability to work successfully in a team environment, prioritizing team success over individual achievement. Excellent verbal and written communication skills to effectively and professionally collaborate with co‑workers and patients. Preferred Qualifications Experience evaluating patients for eye exams and dispensing eye exam medications. Familiarity with medical terms associated with eye treatment. Experience maintaining patient records/files per HIPAA regulations. Industry certification (CPO, CPOA, CPOT) preferred but not required. Physical Demands Requires the ability to communicate and exchange information, utilize necessary equipment, and move about the office. #J-18808-Ljbffr