Planet Fitness - Weekday Mornings Member Services Representative - Full Time - Bethel Park

Location: Bethel Park, PA Address: 5821 Library Road, Bethel Park, PA 15102-3333, United States of America Pay: $11.00 - $11.50 per hour It\'s fun to work in a company where people truly BELIEVE in what they\'re doing. We are looking for a Member Services Representative to join our team. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: answer phones in a friendly manner, assist callers with questions, check members into the system, take prospective members on tours, sign up new members, calculate rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed. Facilitate needed updates to member accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club, completing daily tasks within the first hour of shift, addressing priority cleaning lists, and performing walk-around and bathroom checks as needed. Assist with any special cleaning projects as needed. Other duties and responsibilities based on club needs. Qualifications Must be 18 years of age or older. High School diploma/GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Ability to work independently as well as part of a team. A positive, upbeat attitude and a passion for fitness and health. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member\'s expectations. Strong listening skills with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. May encounter toxic chemicals during shift. About Us Taymax Group, LP is a multi-unit franchisee of Planet Fitness, one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in multiple states and provinces and has plans to grow further. Planet Fitness is a widely recognized brand in the high-value, low-price segment and operates under the Judgement Free Zone®. Taymax Group is an equal opportunity employer and is committed to inclusive and diverse workplaces. We welcome talent from all backgrounds and perspectives. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Note to Applicants: We have been made aware of fraud schemes across platforms. Taymax Group never requires advance payments for equipment or other purposes at the start of employment. Do not provide payment information during the application process. Do not share sensitive personal information (SSN, DOB, driver\'s license number) during the initial application process. #J-18808-Ljbffr Bethel Park Fitness, LLC