Front Desk Supervisor
HHM Hotels
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager - Front Office Manager - Assistant General Manager
Your Focus
* Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
* Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
* Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
* Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
* Perform bookkeeping activities such as balancing accounts and conducting audits.
* Make and confirm reservations.
* Promote company and brand-specific marketing programs.
* Greet guests immediately upon arrival; register and assign guests to hotel rooms.
* Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
* Compute bills, collect payments, handle cash, and make change for guests.
* Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
* Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
* Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
* Follow sustainability guidelines and practices related to HHM's EarthView program.
* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
* Perform other duties as requested by management.
Your Background and Skills
* Associate's or Bachelor's degree preferred.
* 1 to 3 years of related experience.
Work Environment and Context
* Work schedule varies and may include working on all shifts, holidays and weekends.
* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels
- ...guest service? Are you looking for a team-oriented, supportive and fun work environment? Bella Santé is seeking a full-time Front Desk Supervisor in our Boston location. We are searching for bright, outgoing, capable, hands-on leaders to join our prestigious team. This...SuggestedFull timeSeasonal work
Bella Sante Day Spas
Boston, MAa month ago - ...standing and continual mobility throughout the front office area. • Promptly answer the... ...environment. • Assists other Front Desk Personnel when need. • Perform any related... ...Two years combined prior front desk and supervisor experience. ~ Prior Marriott experience...SuggestedFull timeLocal areaImmediate startWorldwideFlexible hoursShift workWeekend work
Westmont Group
Boston, MA8 days ago - ...Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant... ...General Manager Your Focus. Interview, select, trai Front Desk, Supervisor, Office Manager, Operations, General Manager, Hotel...Suggested
Hersha Hospitality Management
Boston, MA1 day ago $17 - $20 per hour
...Bulfinch Place, Boston, MA, 02114, United States Base Pay: $17.00 - $20.00 / Hour Job Category: Boston, Management/Supervisory, Front Desk Employee Type: Non-Exempt Manage Others: No Contact Information Name: NYSC - Bulfinch Phone: (***) ***-**** New...Suggested$23 per hour
...Front Desk Supervisor - Residence Inn/Fairfield Inn Chelsea Dual Brand Residence Inn/Fairfield Inn Chelsea is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the Front Desk and...SuggestedLocal areaFlexible hoursNight shiftColwen Hotels
Chelsea, MA14 hours ago$17 - $20 per hour
...Boylston Street, Boston, MA, 02116, United States Base Pay: $17.00 - $20.00 / Hour Job Category: Boston, Management/Supervisory, Front Desk Employee Type: Non-Exempt Manage Others: No Contact Information Name: NYSC - Boylston Phone: (***) ***-****...New York Sports Club
Boston, MA14 hours ago- ...Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Assistant Front Office Manager Front Office Manager Assistant General Manager Interview, select, train, schedule, coach...Immediate startAll shiftsWeekend work
The Rittenhouse Hotel
Boston, MA21 hours ago $27 per hour
...Regency family! Overview Are you a dynamic and customer‑focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong...Flexible hoursNight shift$27 per hour
Hyatt Regency Boston/Cambridge is looking for a Front Desk Supervisor to lead the front desk team in providing exceptional guest service. This role requires strong leadership and customer service skills, ensuring smooth operations and memorable experiences for guests. The...Hourly pay$17 - $20 per hour
...modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high...Full timeLocal areaShift workWeekend work- Plazahotelelpaso is looking for a Front Desk Supervisor to oversee operations and enhance guest satisfaction in Boston, Massachusetts. You will train and support front desk associates while managing guest services, reservations, and complaints. The ideal candidate will...Shift work
- ...serve children in need. ADA Forsyth Faculty Associates Dental Clinic is seeking a motivated, organized, and patient-focused Front Desk Coordinator to join our growing clinical team. If you enjoy working in a fast-paced, collaborative environment and take pride in...Work at officeMonday to Friday
Forsyth Dental Infirmary for Children
Somerville, MA14 days ago - ...place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Requirements: Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related...Work experience placementShift work
Courtyard Boston
Norwood, MA6 days ago - ...Lives Through Fitness," and we take pride in embodying our values and guiding principles. ROLES AND RESPONSIBILITIES The Front Desk Weekend Supervisor (Part-Time) is crucial in ensuring a welcoming and safe environment for members and guests during our weekend operations...16 hoursPart timeShift workWeekend work2 days per week
$20 per hour
...Carbaugh Phone (***) ***-**** Email ****@*****.*** Job Description We are seeking a friendly, customer service focused Front Desk Supervisor to join our team at Staybridge Suites and Holiday Inn Express. This is a Full Time position located in Quincy, MA. In this...Hourly payFull timeTemporary workWork experience placementLocal areaFlexible hoursShift workWeekend work$20 per hour
GOEBEL FIXTURE COMPANY is looking for a Front Desk Supervisor to oversee operations at Staybridge Suites and Holiday Inn Express in Quincy, MA. This full-time position involves managing the front desk team, guest interactions, and ensuring a friendly environment. Applicants...Hourly payFull timeFlexible hours- Colwen Management Inc is looking for a Front Desk Supervisor for the Residence Inn/Fairfield Inn Chelsea. The role involves overseeing Front Desk operations, ensuring guest satisfaction, and supervising Night Audit teams. The ideal candidate will possess strong interpersonal...Night shift
- Colwen Management Inc is looking for a Front Desk Supervisor at the AC Hotel Boston Downtown to lead the Front Desk and Night Audit teams. This role involves ensuring guest and associate satisfaction, managing daily operations, and training staff. Ideal candidates will...Night shift
$18.81 - $23.51 per hour
...Front Desk Practice Coordinator- New England Eye Center- Tufts Medicine Full-Time, Days- 7:30-4:00 PM, Monday-Friday- Wellesley, MA Under general supervision, this position supports clinic or office activities and provides administrative support for clinical providers...Full timeCasual workWork at officeMonday to FridayTufts Medicine
Waban, MA22 hours ago$60k - $66k
...Front Desk Manager Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high...Work at officeDavidson Hospitality Group
Cambridge, MA2 days ago$70k - $75k
...every stay, across 1000+ properties in eight countries and counting. Job Description Responsible for daily operations in the Front Office department. Provides exceptional levels of guest service throughout the guests' stay. Supervises and directs Office staff. Acts...Temporary workWork at officeShift worksonesta
Cambridge, MA4 days ago$18.81 - $23.51 per hour
Clinical Administrative Coordinator - New England Eye Center - Wellesley This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical...Casual workWork at officeTufts Medicine
Boston, MA14 hours ago- ...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Front Desk Supervisor Wellesley, Wellesley, MA, US Full-time position. POSITION SUMMARY The Front Desk Supervisor is a key role within Bella Sant...Full timeSeasonal work
$19 - $22 per hour
...Boston Injury & Rehab $19$22/hour (based on experience) Full-Time, MondayFriday About the Role: We are seeking a bilingual Front Desk Coordinator to manage patient flow and front office operations at our Quincy location. This is a key role in a fast-paced PIP...Full timeMulti Care Medical LLC
Quincy, MA23 days ago- HHM Hospitality is looking for a Front Desk Supervisor in Boston, MA. In this role, you will supervise front desk operations, ensuring adherence to service and quality standards while enhancing guest satisfaction. The ideal candidate will have a background in guest service...Shift workWeekend work
$70k
...values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams." About the Role: Front office Manager As our Front office Manager, you will play an integral role in delivering an exceptional guest experience while...Temporary workWorldwideFlexible hoursAfternoon shiftMillennium Hotels and Resorts
Boston, MA2 days ago- Westmont Group is seeking a Front Desk Supervisor in Boston, MA, to manage guest services and team performance. Responsibilities include training staff, handling registrations, and ensuring client satisfaction. This full-time role includes benefits such as medical insurance...Full time
- ...inquiries and directing to appropriate departments, as necessary Requirements Qualifications for Dental Treatment Coordinator / Front Desk include: Exceptional People Skills/Customer Service Insurance eligibility and verification experience Reliable/ Fast Learner Able...Work at office
Excel Dental
Chelsea, MA2 days ago $65k
Front Office Manager Requisition ID 2025-69155 Category Front Office Operations Job Location US-MA-Boston Property Moxy Boston... ...requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone...Work at officeNight shift- Highgate Hotels, LP in Boston is searching for a Front Office Manager (Temporary) to oversee daily operations at The Newbury Boston. This role requires leadership in managing guest services, handling complaints, and maximizing revenue through effective occupancy strategies...Temporary work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Supervisor. Be the first to apply!
- front office supervisor Boston, MA
- front office manager Boston, MA
- hotel front desk manager Boston, MA
- front desk supervisor Boston, MA
- assistant front office manager Boston, MA
- front desk coordinator Boston, MA
- overnight front desk associate Boston, MA
- front desk scheduler Boston, MA
- dental office front desk Boston, MA
- overnight front desk Boston, MA