Bell Attendant - Charlotte, NC

Position Summary

The Bell Attendant is responsible for creating a positive first and last impression by assisting guests with luggage, providing directions, and ensuring smooth arrivals and departures. This role requires excellent customer service skills, attention to detail, and a professional, welcoming demeanor. The Bell Attendant also supports front desk operations, coordinates with valet services, and responds to guest requests, contributing to an exceptional overall hospitality experience.

Primary Objective

To provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression. The Bell Attendant is committed to enhancing the guest experience by being attentive, proactive, and knowledgeable about the hotel and local area while upholding the highest service standards.

Essential Duties and Responsibilities

Guest Assistance and Luggage Handling

The Bell Attendant assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience. They greet guests, manage luggage transfers, explain hotel amenities, coordinate departures, and help arrange transportation, all while maintaining professionalism and attentiveness to enhance guest satisfaction.

Transportation Assistance

The Bell Attendant enhances the guest experience by arranging transportation, offering local recommendations, and coordinating with staff to fulfill guest requests, ensuring smooth travel and exceptional service throughout their stay.

Guest Requests and Concierge Support

The Bell Attendant supports guest satisfaction by promptly handling requests, providing Attendant recommendations, and assisting with deliveries, all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.

Lobby and Entry Maintenance

The Bell Attendant ensures a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming while maintaining luggage carts and equipment to support a smooth and professional guest experience.

Safety and Security Compliance

The Bell Attendant upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance to maintain a safe, orderly, and welcoming environment.

Additional Responsibilities

Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Knowledge, Skills, and Abilities

Competency/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

A high school diploma or GED is required, experience in parking, hospitality, or a similar customer service field is beneficial.

Certificates and Licenses

A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Hospitality, Customer Service, and Communication

Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Luggage Handling and Safety

Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion. Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.

Physical Demands and Work Environment

This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.

Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements.

Cell Phone Use

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA)

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman's compensation laws.

Employee Leave

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modificationin compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Job Title

Bell Attendant

Department

Valet Parking Operations

Reports directly to

Account Manager

Schedule

Full-time / Part-time

Status

Non-Exempt

Compensation

Hourly rate plus tips opportunities (Rates can vary by market / Tips based on service performance and customer interactions)