Office Admin / Customer Service Representative (CSR)

Job Description

Job Description

NorthPort Heating and Air Conditioning of Jacksonville, FL is seeking to hire a full-time Office Admin / Customer Service Representative (CSR) . Would you like an exciting career with a local HVAC company that dominates the market in an essential industry ? Are you a customer service rockstar? Do you have integrity and a great attitude? If so, please read on!

This Office Admin / Customer Service Representative (CSR) position earns a competitive wage of $15+/hour , depending on experience, plus overtime opportunities . You would also be eligible for great benefits including commission opportunities, 401(k), paid holidays, paid vacations, sick time, and advancement opportunities! If this sounds like the right opportunity for you, apply today!

ABOUT NORTHPORT HEATING AND AIR CONDITIONING

NorthPort Heating and Air Conditioning is a family-owned heating and air conditioning service provider located in Jacksonville, Florida. We have made our company successful by building long-term relationships with our customers and offering them continued support even after the completion of our services. Our company's philosophy is simple: Treat every customer with respect as if they were our only customer.

Here at NorthPort, we understand that in order to maintain great relationships with our clients, we also have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development. This is why our employees love working with us!

A DAY IN THE LIFE OF AN OFFICE ADMIN / CUSTOMER SERVICE REPRESENTATIVE (CSR)

As an Office Admin / Customer Service Representative (CSR), you are the voice of our company! You provide superb customer service to our clients and help keep our HVAC office running smoothly. Your positive, friendly disposition comes through in all your interactions by phone and in person--and is one of the reasons that our clients enjoy doing business with us. Your primary responsibilities are to answer phones, schedule with customers, and dispatch technicians.

You are never bored, as there are always a variety of administrative tasks that you can help with. This includes entering and preparing work orders in our database, preparing billing and invoices, and handling collections. You also follow up with incoming work orders and any emails. With pride, you keep the office clean and organized. You love that you get to interact with people every day and enjoy keeping busy!

QUALIFICATIONS FOR AN OFFICE ADMIN / CUSTOMER SERVICE REPRESENTATIVE (CSR)

• Customer service or office experience
• Accurate date entry skills
• Strong knowledge of Microsoft Word, Excel, and Google Docs

Two years of customer service and office experience are preferred but multiple factors will be taken into consideration. Do you have excellent verbal and written communication skills? Are you team-oriented but also able to work well independently? Do you have a strong work ethic? Are you organized and able to effectively prioritize multiple tasks? Do you thrive in a fast-paced work environment? Can you maintain a professional image and demeanor at all times? Are you dependable, responsible, and reliable? If so, you might just be perfect for this Office Admin / Customer Service Representative (CSR) position!

READY TO JOIN OUR HVAC TEAM?

If you feel that you would be the right for this customer service and administrative job at our HVAC office, fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

Location: 32207