Intake Coordinator

Intake Coordinator

Are you looking for a career where the work you do truly matters — where you can make a meaningful difference in people's lives every day? Search no further. We believe that when we take care of our team, they can provide the best care to our patients — that's why we invest in your well-being, growth, and success: Your happiness is our happiness — we offer the following benefits for full-time positions:

• Dynamic, team-oriented work environment
• Strong, supportive company culture
• Growth and development opportunities
• Flexible schedules
• Medical, dental, and vision insurance
• Mileage reimbursement at current federal rate
• Company vehicle when eligible
• PTO, paid holidays, and sick days
• 401(k)
• And more!

Compassionate Care currently has six office locations (Fresno, Visalia, Modesto, Merced, San Luis Obispo, and Bakersfield) and serves ten counties in California (Stanislaus, San Joaquin, Merced, Mariposa, Madera, Fresno, Kings, Tulare, Kern, and San Luis Obispo). We are grounded in a culture of respect, compassion, and clinical excellence, recognizing that our employees are the heart of everything we do. Our team stays because they feel supported, valued, and fulfilled by the meaningful impact they make in our patients' lives every day. We are seeking career-driven professionals who want stability, growth, and advancement based on merit and performance. Our diverse team reflects the communities we serve and shares a strong commitment to delivering exceptional care with heart. Join a team where your work is valued, your growth is supported, and your impact is felt every day. We are currently seeking to fill the Intake Coordinator position. Scheduled work hours will be 8:00 AM until 5:00 PM, Monday through Friday.

-Medical office background required. -Compensation (negotiable, based on experience, etc). -Opportunity to accumulate overtime. This position entails admitting an abundance of daily referrals into our care, data entry essentially. Must have immaculate phone presence, computer skills and understanding of superior office etiquette. Bilingual in Spanish, Hmong and/or Punjabi is a plus. This position calls for an individual with strong multitasking capabilities who can work well under pressure in a bustling office atmosphere. The intake coordinator will work side by side with other colleagues and under the guidance of a department supervisor.

JOB DESCRIPTION AND RESPONSIBILITIES:

• Email marketing team regarding referrals received.
• Verify patient's insurance and add to the batch.
• Screen patients using medical knowledge.
• Schedule Start of Cares (SOC's) for patients using appropriate clinicians for specific areas.
• Verify demographics, verify following physician, verify additional contacts.
• Enter all information into the EMR system.
• Check all fax lines for incoming referrals.

Experience and desirable traits:

• Medical experience is a plus.
• Medical terminology required.
• A keen understanding of normal aging and health care for older adults.
• Competency in client needs evaluation, meeting quality standards for services and evaluation of client and employee satisfaction.
• Ability to work in a fast-paced environment.
• Prior customer service and/or sales experience is a plus.
• Strong commitment to providing the highest quality care and customer service.
• Excellent communication and listening skills, particularly via the phone.
• Proven track record of managing processes with strong attention to detail.
• Sensitivity to client needs with the ability to express patience and compassion in dealing with them.
• Positive, "can-do" attitude.
• Confidence and creative problem-solving skills.
• Flexibility and availability for schedules to include hours outside of standard work week, possible weekend hours.

Medical knowledge is preferred. Compassionate Care was established in 2003 in Fresno County and has grown into one of California's most trusted providers of Home Health, Hospice, and In-Home Care services. We are honored to bring compassionate, high-quality care that offers comfort, dignity, and support to the patients and families we serve. Our team of experienced professionals provides medical, comfort, rehabilitative, and personal care with clinical excellence and genuine compassion. Guided by strong training and a deep heart for service, we are committed to making a meaningful difference in every home we enter. Join our team and help us make a difference every day—in every patient, every home, and every heart. Compensation: $21.00 - $25.00 per hour