Vice President-Process Improvement Manager

Job Description

Are you a strategic leader who thrives on turning complex challenges into streamlined solutions? At JPMorgan Chase, you'll have the opportunity to shape the future of card product delivery while developing talent and driving meaningful change across the organization.

As a Program Manager in Card Product Delivery, you lead teams and foster a positive, high-performance culture. You'll guide end-to-end program management and delivery, ensuring high-quality solutions that meet stakeholder demands and exceed expectations. You'll oversee card launches and refreshes, partner with servicing teams to enhance customer experiences, and deliver executive-level insights that drive strategic decision-making.

Job responsibilities

• Lead and inspire teams through all stages of the product lifecycle, including ideation, planning, execution, operational support, UAT readiness, and post-release analysis
• Collaborate with stakeholders and cross-functional teams, communicating critical updates and strategic priorities to both executive management and team members
• Manage and develop project managers, setting clear expectations, providing feedback, and fostering a culture of growth, accountability, transparency, and innovation
• Oversee card launches and refreshes, ensuring successful delivery and operational excellence
• Partner with Card Servicing to drive effective change management and improve customer and specialist experience
• Deliver concise executive-level updates on project status, risks, and mitigations, distilling complex information for senior leaders
• Translate strategic priorities into actionable goals for your teams
• Manage timelines, dependencies, blockers, and resources to mitigate risk and enhance stakeholder experiences
• Ensure compliance with regulatory requirements and oversee change management activities

Required qualifications, capabilities, and skills

• 5 years of project management experience, including assessing business impacts of changes
• Proven ability to lead large, complex cross-functional projects, drive strategic execution, and optimize change
• Demonstrated skill in defining and influencing new servicing models and strategic development
• Strong interpersonal and communication skills, effective at all business levels
• Ability to prioritize across multiple workstreams and manage complex initiatives
• Advanced Microsoft Office skills (Excel, PowerPoint, Word, Access, SharePoint)
• Exceptional written and verbal communication, including executive-level presentations
• Proven leadership of cross-functional teams, delivering within timelines and adapting as needed
• Excellent organizational skills, attention to detail, prioritization, and problem-solving abilities
• Self-motivated with the ability to work independently, persistent and optimistic when facing obstacles
• Demonstrated success in setting and driving organizational culture and leading change across teams

Preferred qualifications, capabilities, and skills

• Track record of strategic leadership in product delivery, including end-to-end lifecycle, portfolio management, and enterprise-level initiatives
• Advanced expertise in stakeholder management, influencing and aligning senior executives, product owners, and cross-functional partners
• Experience in Card Operations and/or Card Product

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.