Senior Programmer Analyst

Senior Programmer Analyst

Position Summary: The Senior Programmer Analyst is a technical resource responsible for the configuration, development, and maintenance of a wide range of enterprise applications—including ERP (PeopleSoft, Workday), procurement (Jaggaer), CRM (Slate, Salesforce), and student success applications—serving all business and academic units at the University of Rhode Island. This role focuses on hands-on implementation and support of core technology platforms that enable student success and administrative efficiency across the institution.

Duties and Responsibilities - Key Duties and Responsibilities: Analyze, configure, develop, test, implement, and maintain enterprise applications and systems, including but not limited to PeopleSoft, Workday, Jaggaer, Slate, Salesforce, and student success platforms. Develop technical specifications and system procedures to support university-wide administrative, academic, and student success processes. Implement new modules, features, integrations, and enhancements as required by university business and academic units. Troubleshoot, diagnose, and resolve complex system issues in collaboration with IT staff and functional users. Maintain and update application documentation, technical procedures, and project plans according to departmental standards. Review technical deliverables and code to ensure quality, security, and compliance with university and industry standards. Coordinate and schedule technical work, manage assigned projects, and ensure timely delivery of solutions. Assist in evaluating and deploying vendor updates, patches, and application upgrades. Provide technical support and guidance to application users and internal IT staff. Remain current with evolving technologies and best practices relevant to enterprise, ERP, procurement, CRM, and student success applications. The position may require after-hours or on-call work to support system maintenance and issue resolution. Perform additional duties as needed. Licenses, Tools, and Equipment: Proficiency in software and programming tools, computer workstations, Internet development tools and practices.

Required Qualifications - Required: 1. Bachelor's degree in Information Technology, Computer Science, or related field with a minimum of two years of technical experience with enterprise applications or ERP/CRM/student success systems (such as PeopleSoft, Workday, Jaggaer, Slate, Salesforce, Starfish, or similar), OR, Associate's degree in Information Technology, Computer Science, or related field with a minimum of four years of technical experience with enterprise applications or ERP/CRM/student success systems (such as PeopleSoft, Workday, Jaggaer, Slate, Salesforce, Starfish, or similar). 2. Experience with programming languages/tools such as SQL, Java, SQR, and relational databases. 3. Ability to independently manage application configurations, technical projects, and troubleshooting. 4. Experience supporting or maintaining ERP, CRM, student success, or enterprise business systems. 5. Ability to develop technical documentation and procedures. 6. Strong analytical and problem-solving skills. 7. Ability to manage multiple assignments and priorities. 8. Proficiency with modern programming and system configuration tools. 9. Strong interpersonal and verbal communication skills. 10. Proficiency in written communication skills. 11. Ability to work with diverse groups/populations.

Preferred Qualifications - Preferred: Experience with Oracle databases and major higher education platforms such as PeopleSoft, Workday, Jaggaer, Slate, Salesforce, and student success applications. Experience integrating third-party solutions with ERP, CRM, student success, or other enterprise systems.

EEO STATEMENT: URI is unwavering in its commitment to equal opportunity, community, equity, and diversity. In furtherance of its mission to serve and support all learners as the state's public flagship university, URI continues to expand efforts to recruit and retain a broadly representative workforce as well as to regularly evaluate the effectiveness of those efforts. All employment decisions, including hiring, are made without regard to protected status. Qualified individuals with disabilities may request a reasonable accommodation by contacting the URI benefits office at View phone number on click.appcast.io. For TTY assistance, contact R.I. Relay Services at 711.