Automotive Collision Estimator

Automotive Collision Estimator Houston, TX Quick Snapshot * Job Type: Full-time * Pay: $60,000 - $100,000 per year * Schedule: Structured Weekday Schedule (Rotating Saturdays) * Benefits: Medical, Dental, Vision, and 401(k) About Mac Haik Ford Mac Haik Ford in Houston is one of the premier high-volume dealerships in Texas. Located on the Katy Freeway, our I-CAR Gold Class Body Shop and Collision Center is equipped with state-of-the-art repair technology, computerized paint-matching systems, and heavy drive-in volume. As part of the Mac Haik Auto Group, we provide a stable, fast-paced work environment backed by strong insurance direct repair programs (DRPs), a supportive management team, and endless earning potential for high producers. Job Description Mac Haik Ford is seeking an experienced, detail-oriented Collision Estimator to join our busy body shop team. In this role, you will act as the primary liaison between our customers, insurance representatives, and repair technicians to deliver accurate, comprehensive collision repair estimates. We are looking for a professional who thrives in a high-volume environment, understands OEM repair standards, and excels at building trust with insurance adjusters and vehicle owners alike. If you are a customer-focused estimator with strong CCC ONE proficiency and a track record of driving shop throughput, we want to talk to you. Job Type * Full-time Schedule * Monday through Friday * Rotating Saturday shifts * No Sundays Pay * $60,000 - $100,000 per year * Confidentiality: All inquiries and applications from currently employed estimators will be kept strictly confidential. Work Requirements * Experience: 2+ years of collision estimating experience in a high-volume body shop or dealership collision center. * DRP experience is preferred * Software: Proficiency in CCC ONE estimating software required. * Driver’s License: Valid driver’s license with a clean driving record is required. * Ability to commute to Houston, TX (Katy Freeway location). * Ability to pass a background check and drug screening. Responsibilities * Estimate Creation: Conduct thorough visual inspections and write precise, complete repair estimates using CCC ONE software in accordance with Ford OEM guidelines and insurance policies. * Insurance Coordination: Negotiate supplements, review repair orders, and maintain positive working relationships with DRP representatives and field adjusters. * Customer Communication: Walk vehicle owners through the repair process, set realistic timelines, and provide regular, proactive updates regarding vehicle status. * Repair Workflow Management: Work closely with body technicians, structural specialists, paint teams, and the parts department to ensure seamless repair progression and parts availability. * Quality & File Compliance: Ensure all estimate documentation, digital photos, repair orders, and insurance approvals are audit-ready prior to final vehicle delivery. * Delivery & Final Billing: Review completed repairs with customers upon vehicle pickup, handle final payments/deductibles, and resolve any customer concerns. Qualifications * High school diploma or equivalent. * Strong technical knowledge of auto body repair procedures, frame/structural alignment, refinishing steps, and ADAS recalibration requirements. * Extensive experience with CCC ONE estimating, digital imaging, and dealership management software. * ICAR or ASE certifications preferred (e.g., I-CAR Non-Structural or Damage Analysis). * Outstanding verbal and written communication skills with strong conflict-resolution capabilities. * High organizational skills with the ability to manage multiple open repair files simultaneously. Why Join the Mac Haik Ford Team? * Heavy Volume: Capitalize on heavy drive-in customer traffic, dealership referrals, and strong insurance DRP relationships. * Modern Facility: Work in an advanced collision center featuring up-to-date frame machines, aluminum repair bays, and modern spray booths. * Great Brand Backing: Enjoy the resources, stability, and career advancement opportunities of the respected Mac Haik Auto Group. * Paid Professional Development: Continuous training support to keep your certifications and OEM repair knowledge up to date. Benefits * Medical Insurance * Dental Insurance * Vision Insurance * Life Insurance * 401(k) Retirement Plan * Paid Time Off (PTO) and Vacation * Employee Vehicle Purchase and Service Discounts Equal Opportunity Employer Statement Mac Haik Ford is an equal opportunity employer and prohibits discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.