Medical Team Manager, RN Experience

Care Team Manager (RN)

Healthcare shouldn't be something you worry about when taking care of your family.

That's why when you join Redirect Health, your healthcare costs nothing out of your paycheckand the same is true for your spouse and children.

• No monthly premiums
• No deductibles
• No surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn't a perk. It's part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can't afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustratingand we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you'll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

• Obsess Over People
• Own It to Completion
• Always Improve & Adapt
• Always Start with "Yes, We Can Help You"
• Succeed as a Team
• Detest Waste & Unnecessary Complexity

If these values resonate with you, you'll feel at home here.

About This Role

Care Team Manager (RN) exists to lead and support Medical Assistants while providing clinical guidance to ensure care is delivered efficiently, accurately, and with compassion. This role serves as a critical bridge between clinical care and operationshelping teams deliver a seamless, high-quality experience for every member.

In this role, you will:

• Lead and develop a team of Medical Assistants, providing real-time support, coaching, and clinical guidance
• Partner closely with providers and care teams to ensure coordinated, efficient, and patient-centered care
• Support clinical decision-making and help guide teams through more complex or sensitive situations
• Improve how care is delivered by identifying gaps, removing friction, and optimizing workflows
• Directly impact member experience by ensuring care is timely, accurate, and easy to navigate

This is a hands-on role for someone who:

• Enjoys developing people and supporting clinical teams in real time
• Brings strong clinical judgment and is comfortable guiding others
• Thrives in a fast-paced, evolving, and highly collaborative environment
• Is comfortable balancing day-to-day team support with process improvement and problem-solving
• Takes ownership and follows through
• Wants their work to make a meaningful impact on both team performance and member care

What You'll Do

In this role, you will:

• Lead and develop Medical Assistants through hiring, training, coaching, and ongoing support
• Coordinate care by partnering with providers, case managers, and care teams to ensure a seamless member experience
• Optimize operations by identifying inefficiencies and implementing scalable solutions
• Standardize workflows, SOPs, and documentation practices to improve consistency and quality
• Support escalations by stepping in on complex or sensitive cases requiring leadership oversight
• Drive accountability by monitoring performance metrics and ensuring consistent team output
• Collaborate with Claims, Care Logistics, Customer Success, and other cross-functional teams

A strong performer in this role is known for:

• Leading with empathy while holding high standards
• Simplifying complexity and removing barriers for both team members and patients
• Using data to inform decisions while staying focused on people
• Consistently improving team performance and care delivery

How Success Is Measured

Success in this role is measured by:

• Team performance, engagement, and development of Medical Assistants
• Consistency and quality of care support delivered to members
• Improvements in workflow efficiency and operational effectiveness
• Timely resolution of escalations and complex cases
• Effective collaboration across clinical and operational teams

What We're Looking For

We're looking for someone who:

• Active, unrestricted Registered Nurse (RN) license
• 3+ years of clinical experience (care coordination, triage, case management, or similar preferred)
• 2+ years of leadership or supervisory experience
• Strong clinical judgment and ability to guide care decisions
• Proven ability to coach, develop, and lead teams
• Excellent communication and problem-solving skills
• Comfortable working in a remote, tech-enabled environment
• A people-first mindset with a passion for helping others
• Must be based in the Phoenix, AZ area or able to reliably commute to an in-person work environment.

Why Join Redirect Health

What "Free Healthcare" Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

• No monthly premiums
• No cost to add your spouse or children
• No deductibles (we reimburse them)
• No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You'll Earn

• Salary: $100,000-$110,000 per year
• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing
• This is an in-person position located in Phoenix, AZ

Ready to Make a Difference?

If you're looking for more than just a joband want to help reshape how healthcare works for familieswe'd love to hear from you.

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.