Customer Communications Representative I-PT

Call Taker

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types.

Provides outstanding service to customers calling the dispatch team for service. Responds to routine customer inquiries via live call or email as needed. Provides follow through on any special customer needs in a timely manner.

HS diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. High school diploma or equivalent required. Strong verbal and written communication skills. Proficient in MS Office, strong attention to detail, organized and able to multitask. Successful completion of Call Taker New-Hire training and introductory period. Must be able to work a wide variety of work shift/schedules with short notice. We are providing the anticipated hourly salary range for this role: $17.20-21.84 hourly.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

Employee referral bonus, employee discounts, "Dress for Your Day" attire program (casual is welcome, based on your job function), volunteer opportunities to give back to our local community, swag! A Canon welcome kit and official merch you can't get anywhere else.