Supervisor
PMC Integrity
Description PMC Integrity LLC provides contact-center services to government and enterprise clients. We’re looking for an experienced Supervisor to coach, develop, and lead a team of Customer Service Representatives (CSRs) while meeting quality and service goals. Supervise CSR work to ensure quality standards, deadlines, and procedures are met; correct errors and remove roadblocks. Evaluate performance; recommend discipline, PIPs, and terminations in partnership with HR; address performance concerns constructively. Ensure Wage & Hour compliance, including required breaks for non-exempt staff. Coach weekly, identify training needs, and support development. Monitor SLAs and quality trends; analyze call types and provide regular coaching. Participate in meetings; recommend policy and procedure improvements; lead departmental tasks and activities as needed. Jump in on work to boost productivity or handle difficult issues; assist with escalations; perform other duties as assigned. Requirements Bachelor’s degree or 3+ years of relevant professional experience (or equivalent mix of education/experience). High level of confidentiality; proficiency with Microsoft Office. Strong organization and communication; thrive in a fast-paced, deadline-driven environment; work well both independently and as a team member. Ability to remain in a stationary position for extended periods #J-18808-Ljbffr
Vacancy posted 1 day ago
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