Supervisor Front Desk

Job Description

Hilton Grand Vacations at Paradise is seeking a Front Desk Supervisor to join the team. This outstanding 419-units resort is located conveniently off the Strip and is beloved by both our Owners and Guests for its peaceful atmosphere away from the bustle of the city. For almost 25 years, we have provided a welcoming and comfortable home away from home for our Owners, Guests, and Team Members.

As Front Desk Supervisor, your role is meaningful for driving the success of our resort. You will assist guests and owners with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations. If you believe you are the right fit for this role, we encourage you to apply today.

At HGV, our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future!
Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities Include:

• Coordinate daily Front Office operations, including guest check-in and check-out, monitoring reservations, supporting staff with inquiries or guest concerns and assisting as needed to ensure exceptional guest satisfaction.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Responsible for team member development by providing training, guidance, scheduling, supervision, and performance evaluations.
• Maintain a daily log of all guests' opportunities with corrective action steps.
• Collaborate with all resort departments to ensure exceptional guest experiences.
• Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Follow-up on credit opportunities during each shift.
• Any other duties that may be necessary to daily functioning of the resort.

Key Skills and experience:

• High school diploma/GED
• 2 years prior management/supervisory experience
• Prior customer service experience
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence, and mentor others.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Front Desk/Hospitality experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Responsibilities Include:

• Coordinate daily Front Office operations, including guest check-in and check-out, monitoring reservations, supporting staff with inquiries or guest concerns and assisting as needed to ensure exceptional guest satisfaction.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Responsible for team member development by providing training, guidance, scheduling, supervision, and performance evaluations.
• Maintain a daily log of all guests' opportunities with corrective action steps.
• Collaborate with all resort departments to ensure exceptional guest experiences.
• Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Follow-up on credit opportunities during each shift.
• Any other duties that may be necessary to daily functioning of the resort.

Qualifications

Key Skills and experience:

• High school diploma/GED
• 2 years prior management/supervisory experience
• Prior customer service experience
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence, and mentor others.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Front Desk/Hospitality experience

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

About the Team

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you'll be making people's day every day. Whether you're creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one-your role on our resort operations Team will be essential in making lifetime memories for our guests.