Housekeeping Office Coordinator - Tahiti Village

Housekeeping Office Coordinator

At Tahiti Village Resort & Spa we are looking for an energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for our guests.

The Housekeeping Office Coordinator assists the Director and Assistant Executive Housekeeper by performing office administrative duties.

Responsibilities include:

• Following all company policies and procedures.
• Following all Housekeeping operating procedures.
• Maintaining effective communication within all departments and Housekeeping employees.
• Coordinating work assignments for guest room attendants.
• Expediting guest request calls.
• Receiving and auditing all orders that are delivered to resort.
• Maintaining a flexible work schedule.
• Following all safety procedures.
• Performing all other job requests as assigned by management.
• Assisting the Executive Housekeeper in controlling and reducing department expenses (uniforms, supplies, damaged articles).
• Updating rooms control status worksheet using front desk status reports.
• Maintaining department bulletin boards, ensuring posted information is kept current.
• Scheduling and assigning housekeeping services for check outs, towel and change services and deep cleans in an efficient manner.
• Maintaining inventory for office supplies and purchase.
• Preparing work schedules for the department, to include daily assignments.
• Maintaining organization of the Housekeeping Office.
• Ensuring proper key control.
• Ensuring all guest requests are completed in an efficient and timely manner.
• Maintaining employee attendance records.
• Keeping all department filing current.
• Maintaining confidentiality.
• Assisting in the development, implementation and organization of standard operating procedures.
• Providing direction to department employees.
• Maintaining departmental reports and projects as assigned.
• Maintaining employee files.
• Answering and documenting all incoming telephone calls using proper telephone etiquette.
• Maintaining lost and found.
• Must be able to move up to 50 lbs.

Requirements:

• Good written, verbal communication skills in English.
• Proficient in the use of computers and other office equipment.
• High school diploma or equivalent.
• Minimum of two years office experience.
• Basic knowledge of housekeeping functions and standard operating procedures.

Physical Requirements:

Work Posture Requirements:

• Sitting: Constantly
• Standing: Frequently
• Walking: Frequently
• Bending (from waist): Frequently
• Crouching (squat): Occasionally
• Kneeling: Occasionally
• Twisting: Rarely
• Reaching: Rarely
• Wrist Motion: Constantly

Carrying Requirements:

• Items Carried: Files/File Boxes/Board Books
• Distance: 50 steps
• Times Per Day: 5
• Maximum Weight: 10 LBS

Moving/Lifting Requirements:

• Items Moved/Lifted: Paper Files
• Times Per Day: 5
• Maximum Weight: 10 LBS

Moving/Lifting Levels/Heights:

• Floor: Occasionally
• Knee: Rarely
• Waist: Occasionally
• Chest: Occasionally
• Overhead: Occasionally

Push/Pull Requirements:

• Item Name: Desk Chair Frequency: Frequently
• Item Name: Office Furniture Frequency: Occasionally

Environmental Conditions:

• Inside/Outside: No
• Hot/Cold Temperatures: No
• Wet: No
• Noise: No
• Power Equipment: No
• Traffic Hazards: No
• Chemical Hazards: No
• Heights: No
• Dust: No
• Close Quarters: No
• Fumes/Odors: No