Front Office Coordinator

Job Description

Job Description

Medical Front Office Coordinator

Location: South Las Vegas, NV
Schedule: Monday–Friday | 8:00 AM–5:00 PM
Pay: $19.00–$21.00 per hour, contingent upon experience
Employment Type: Full-Time | Onsite
Setting: Specialty Medical / Orthopedic Surgical Practice

Position Overview

Cornerstone Staffing Solutions is seeking a professional, organized, and patient-focused Medical Front Office Coordinator to support a well-established specialty medical practice in Las Vegas.

This position serves as an important connection between patients, providers, medical assistants, insurance carriers, referral sources, and other members of the administrative team. The ideal candidate will be comfortable working in a busy specialty practice where accuracy, communication, and proactive follow-through are essential.

We are looking for someone who understands that successful front-office support goes beyond answering phones and checking patients in. This individual should take ownership of patient requests, maintain accurate documentation, communicate effectively with the clinical team, and help ensure patients receive timely updates throughout their care.

Key Responsibilities

• Professionally greet and assist patients throughout the check-in and check-out process.
• Answer and manage incoming patient calls in a professional and timely manner.
• Schedule new patient, follow-up, and other clinical appointments.
• Verify and update patient demographics, contact information, and insurance information.
• Verify insurance eligibility and benefits before appointments when required.
• Collect applicable copays and patient responsibility amounts.
• Obtain and maintain required patient forms, signatures, insurance cards, identification, and supporting documentation.
• Receive, review, and process incoming patient referrals.
• Assist with insurance referrals and prior authorization requirements.
• Communicate with referring providers and outside medical offices to obtain necessary records or documentation.
• Maintain accurate information within the practice's electronic medical record and scheduling systems.
• Scan, upload, route, and maintain patient documents according to established procedures.
• Communicate patient questions and clinical concerns to the appropriate medical assistant or provider.
• Follow up proactively on outstanding patient requests rather than allowing inquiries to remain unresolved.
• Coordinate with medical assistants and other departments to provide patients with accurate status updates.
• Assist patients with general insurance, scheduling, referral, and administrative questions.
• Maintain patient confidentiality and follow HIPAA requirements at all times.
• Monitor schedules and help identify appointment conflicts, missing information, authorization issues, or other problems before they impact the patient's visit.
• Assist with cancellations, rescheduling, and schedule changes.
• Support additional administrative responsibilities and cross-train in other departments as needed.

Specialty Practice Responsibilities

Because this position supports a specialty surgical environment, candidates should be comfortable learning more complex workflows than those typically encountered in a general medical office.

This may include coordinating:

• Orthopedic and hand-surgery referrals
• Workers' compensation cases
• Attorney lien cases
• Commercial insurance plans
• Medicare and Medicaid
• Pre-authorization requirements
• Outside medical records
• Diagnostic imaging records
• Follow-up appointments
• Pre- and postoperative appointments
• Communication between patients and clinical staff

Experience with workers' compensation, motor-vehicle or third-party cases can be particularly useful in orthopedic environments because these cases can require additional insurance, authorization and documentation coordination.

Required Qualifications

• High school diploma or GED required
• Previous professional customer service or administrative experience
• Strong verbal and written communication skills
• Professional telephone etiquette
• Strong attention to detail and data-entry accuracy
• Ability to manage multiple priorities in a high-volume environment
• Basic computer proficiency and ability to learn new healthcare software
• Ability to maintain confidentiality and appropriately handle protected health information
• Dependable attendance and professional presentation
• Ability to communicate effectively with patients, providers, clinical staff, insurance representatives, and outside medical offices

Preferred Qualifications

• 2+ years of medical front-office, referral coordination, patient access, or comparable healthcare administrative experience
• Experience in orthopedics, surgery, specialty medicine, or another high-volume outpatient practice
• Experience with insurance eligibility and benefit verification
• Referral and prior authorization experience
• Knowledge of medical terminology
• Experience with EMR/EHR and practice-management systems
• Experience handling Medicare, Medicaid, commercial insurance, or workers' compensation
• Experience collecting copays and patient balances
• Familiarity with medical records and referral documentation
• Experience communicating with medical assistants and providers regarding patient requests
• Bilingual or multilingual communication skills are a plus