Front Office Coordinator

Job Description

Job Description

We are looking for a pleasant, upbeat and detail oriented Front Office Coordinator to join our team! The right person must have a passion for the beauty and aesthetics industry.

Making an excellent first impression is critical for this role. You are the first and last impression of our practice. This position requires someone with excellent customer service skills, multi-tasking abilities, well organized, self-motivator, cheerful, professional and polished.

We are looking for someone who can learn about and explain the procedures we offer to callers. You will set the tone for each patient experience throughout their journey with our practice. The right person must possess a sense of ownership and pride in their performance and its impact on the company’s success. Your goal should always be to make our patients feel comfortable and cared for while in our office.
Please read full job description and qualifications. Only apply if you are qualified.
Pay to be determined by skills possessed.

Specific Job Description

• Greet patients promptly in a friendly, upbeat and courteous manner
• Act as a liaison between patients,  providers and staff
• Answer phones, taking messages, screening, transferring calls or distribute message and follow-up
• Schedule and confirm patient appointments, convert incoming patient inquiries to booked consultations and services
• Verify schedule efficiency
• Master a basic understanding of each service offered
• Enter charges, take payments and balance daily
• Manage and maintain patient loyalty programs
• Receive, sort, and distribute daily mail and packages
• Ensure reception area and front desk area is always clean, tidy and presentable
• Monitor office supplies and keep accurate inventory
• Monitor and update records and files
• Scan, fax and copy documents
• File correctly by alphabetic systems
• Have strong verbal and written skills
• Support evening marketing events when needed

Qualifications, Experience and Skills

• 5+ years of customer service experience, customer service in a luxury spa or plastic surgery office is a plus
• Ability to interact in a consistently professional and courteous manner with co-workers, patients, physicians, and all others with whom contact occurs in the workplace.
• Ability to communicate clearly in person and on the phone, and establish/maintain cooperative relationships with patients and their families
• Critical thinker and able to adapt to a challenging environment
• Great time-management and organization skills
• Customer-oriented mindset
• Ability to multi-task and prioritize
• Social media a plus
• High school diploma or GED

A cover letter must accompany resume to be considered