Senior Genesys Engineer: Omnichannel & Salesforce (Remote)
Forward Financing
Brooklyn, NY
- Remote job
Forward Financing is seeking a Senior Genesys Systems Engineer to shape the future of our contact center by serving as the SME and administrator across voice, SMS, and email. You will configure routing, IVR, and omnichannel workflows, integrate with Salesforce, and collaborate with cross-functional teams to translate business requirements into robust technical designs. The role emphasizes system health, incident response, and scalable solutions to improve both customer and agent experiences. #J-18808-Ljbffr Forward Financing
Vacancy posted 1 day ago
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