Quality Assurance Manager

Ready to take your career global?Make your mark at one of the biggest names in payments. We're looking for a Manager, Campaign Quality Assurance to join our ever evolving SMB Merchant Lead Management team and help shape the future of global commerce. In this role, you will establish the quality standards that power successful merchant acquisition campaigns, ensuring small and medium-sized businesses connect seamlessly with the solutions that help them grow. Your leadership will directly influence campaign performance, customer experience, lead quality, and merchant conversion outcomes across multiple acquisition channels. Working closely with teams across Marketing, Sales, Product, Technology, Operations, and Analytics, you will help drive operational excellence, reduce risk, and create scalable processes that support Global Payments' mission of enabling commerce worldwide. This is an opportunity to build and lead a quality framework that strengthens business performance, improves customer outcomes, and delivers measurable impact across an evolving and high-growth area of the organization.What you'll ownEstablish and scale a campaign quality framework that drives successful campaign launches, improves operational consistency, and enhances merchant acquisition outcomes across multiple product lines.Own end-to-end campaign readiness and validation, ensuring customer journeys, lead routing, offer delivery, and acquisition experiences perform as intended to maximize conversion and customer satisfaction.Drive continuous improvement through quality insights, identifying root causes, reducing campaign defects, accelerating issue resolution, and improving overall campaign effectiveness.Influence cross-functional decision-making by partnering with Marketing, Sales, Product, Technology, Revenue Operations, Merchant Operations, Underwriting, and external vendors to strengthen campaign execution and business results.Monitor and improve key performance outcomes, including lead quality, routing accuracy, speed-to-lead, underwriting submissions, boarded merchants, and customer experience metrics.What you'll bring7+ years of experience in Campaign Management, Marketing Operations, Revenue Operations, Sales Operations, Customer Relationship Management (CRM) Operations, Business Analysis, Quality Assurance, or related disciplines.Proven success leading cross-functional campaign launches and delivering measurable improvements in performance, quality, and customer outcomes.Strong knowledge of Salesforce and marketing automation platforms, with the ability to optimize processes and ensure high-quality campaign execution.Exceptional analytical and problem-solving skills, using data and insights to identify opportunities, drive improvements, and influence business decisions.Ability to build alignment and drive results across diverse stakeholder groups, exercising leadership and influence regardless of reporting relationships.It's a bonus if you haveExperience in payments, financial technology (fintech), software as a service (SaaS), merchant services, or SMB acquisition environments.Experience with tools such as Marketo, Jira, BrowserStack, Structured Query Language (SQL), Tableau, or Power BI.Knowledge of merchant onboarding, underwriting processes, credit card processing, and payment workflows.About the teamOur inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.Our perks - what we'll bring for youWe know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.A competitive salary and benefits package that recognizes your contributionOpportunities to grow your skills and build your career within a global businessAccess to learning, development and on-the-job experiences that expand your expertise.A supportive, inclusive team environment where your ideas and input matterTime to give back through community and charity initiativesA global employee assistance programme to support your wellbeingRecognition through a global platform that celebrates your achievementsApplicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).Diversity and EEO StatementsGlobal Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact View email address on click.appcast.io.