Patient Access Representative | Children's Primary Care Clinic

Patient Access Representative

Logan Health Children's Primary Care is looking for a dependable, detail-oriented, and compassionate Patient Access Representative to join our clinic team in Kalispell. This is a meaningful opportunity to be one of the first points of contact for patients and families, helping create a welcoming, organized, and supportive experience from the moment they reach out or arrive for care.

This role is essential to the daily front desk operations of the Children's Primary Care clinic. The Patient Access Representative supports registration, check-in, insurance verification, financial clearance, phone support, and administrative coordination to help ensure children and families receive timely, accurate, and respectful service.

While this position is currently based at Logan Health Children's Primary Care, the assigned location, reporting structure, or work area may change in the future as Logan Health continues moving toward a centralized patient access model. This role will continue to support patient access operations and provide excellent service to patients and families throughout any future transitions.

Who You Are

You are someone who enjoys making people feel welcomed, supported, and cared for from the moment they walk through the door. You thrive in a busy healthcare environment where organization, accuracy, kindness, and strong communication all matter.

The ideal candidate is comfortable working in a pediatric clinic setting and enjoys interacting with children, parents, and families. You understand that children may be nervous, upset, crying, or having a difficult day, and you are able to remain calm, patient, compassionate, and professional while balancing multiple priorities, including patient check-in, registration details, insurance information, administrative support, and a high volume of incoming phone calls.

You bring empathy, professionalism, attention to detail, and a team-focused mindset to every interaction. You take pride in creating a positive first impression and helping patients and families have a smooth, respectful, and reassuring experience at Logan Health Children's Primary Care.

What You'll Do

• Greeting and assisting patients and families in a friendly, professional manner.
• Completing patient registrations accurately and efficiently.
• Gathering and verifying demographic, insurance, and visit-specific information.
• Reviewing and updating information from previous visits or pre-registration.
• Verifying insurance eligibility and benefits using insurance verification software.
• Communicating out-of-pocket liability when appropriate.
• Collecting and processing payments for current services and previous balances in accordance with cash management and posting policies.
• Identifying self-pay patients and referring them to financial counseling per department procedure.
• Answering and managing incoming clinic phone calls between registration and check-in responsibilities.
• Maintaining knowledge of Medicare, Medicaid, third-party payer requirements, accepted insurance plans, pre-authorization requirements, and referral guidelines.
• Supporting accurate insurance selection and documentation within applicable systems.
• Providing administrative support to help assigned areas operate effectively and efficiently.
• Communicating customer service concerns, workflow issues, and process improvement opportunities to leadership.

Qualifications

• Minimum of one year of experience in a customer service-focused position.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks, think critically, and work both independently and as part of a team.
• Ability to act with integrity, kindness, and empathy.
• Commitment to maintaining confidentiality.
• Strong interpersonal skills with the ability to handle sensitive situations with tact, professionalism, and diplomacy.
• Computer skills, including working knowledge of Microsoft Office Suite and the ability to learn additional software as needed.

• Preferred:
• Previous experience in registration, financial clearance, patient financial services, scheduling, insurance verification, billing, or certified medical assisting.
• Strong working knowledge of healthcare insurance and benefit programs.
• Knowledge and understanding of medical terminology and medical coding.
• Associate's or Bachelor's degree.

Benefits

This full-time position is eligible for Logan Health's comprehensive benefits package, which may include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement plan with employer contribution
• Life insurance and disability coverage
• Employee wellness resources
• Employee assistance program
• Education and professional development opportunities

At Logan Health, our benefits are designed to support your overall well-being, both at work and outside of work.

Apply Now

If you are organized, compassionate, detail-oriented, and excited to support children and families in a busy primary care clinic, we would love to hear from you. Join Logan Health Children's Primary Care and help create a positive, welcoming experience for every patient and family who walks through our doors.

Shift:

Day Shift - 8 Hours (United States of America)

Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.