Bilingual Contact Center Representative (Spanish/English)
$23 per hourFull-time
The Midtown Group
Job Description
Job Description
Bilingual Contact Center Representative (Spanish/English)
Fairfax, VA (On-Site)
$23.00/Hour
4-Month Contract with Potential Extension or Permanent Hire
Multiple Openings Available
Looking for a fast-paced customer service role where you can make an impact?
We are seeking bilingual Spanish-speaking Customer Service Representatives to join a high-volume Contact Center supporting one of Northern Virginia's premier financial institutions.
This is an excellent opportunity for candidates who enjoy helping people, thrive in a fast-paced environment, and want to build experience within banking and financial services.
Schedule
- Monday-Friday: 9:30 AM – 6:00 PM (On-Site)
- Two Saturdays per month (Remote): 9:00 AM – 1:00 PM
- Company-provided laptop for remote Saturday shifts
Paid Training
- Orientation: July 9 (8:15 AM – 11:00 AM)
- Full Training Begins: July 13
What You'll Do
- Handle 80+ inbound member calls daily
- Answer questions regarding accounts, transactions, and services
- Research and resolve member concerns
- Process loan payments and assist with loan servicing inquiries
- Update member records and documentation
- Recommend products and services that fit members' needs
- Maintain compliance with financial institution regulations and security procedures
What We're Looking For
- Fluent in Spanish and English
- High School Diploma or GED
- Customer service experience required
- Contact center or financial institution experience preferred
- Strong communication and multitasking abilities
- Comfortable working in a fast-paced, high-call-volume environment
- Ability to navigate multiple systems simultaneously
- Professional, empathetic, and solutions-oriented approach
Hiring Requirements
- Bilingual Spanish Assessment
- Pre-Employment Skills Assessment
- Credit Check
- Background Check
- Fingerprinting
Why Apply?
- $23.00/hour
- Paid training
- Valuable financial services experience
- Opportunity for long-term employment
- Supportive team environment
- Growth opportunities within a respected financial institution
If you enjoy helping people, can handle a fast-paced environment, and are looking for a career-building opportunity, we'd love to hear from you.
Vacancy posted 6 days ago
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