Technical Support Representative

Job Description

Job Description

Are you technically savvy with strong troubleshooting skills? Do you enjoy helping customers solve problems and providing exceptional service?

Don't miss this exciting Temp-to-Hire opportunity with a growing industry leader!

Great Benefits once Permanent!

Position: Technical Support Representative

JOB ID : 156360

Location: Haltom City 76117

Pay: $18/ hr once converted to perm pay increase $20/hr

Duration: Temp-to-Hire Opportunity

Schedule:

Must be available to work Monday – Friday between 8:00 AM – 6:00 PM

Must be available to work rotating Saturdays (9:00 AM – 5:00 PM)

Must be willing to work holidays

When scheduled on Saturday, you will receive a weekday off in addition to Sunday

Job Description:

The Technical Support Representative is responsible for supporting customers with general service inquiries and advanced technical troubleshooting. This role combines customer service, technical support, warranty review, and problem resolution while ensuring an exceptional customer experience.

A GREAT candidate will have strong troubleshooting abilities, excellent communication skills, attention to detail, critical thinking skills, and the ability to explain technical concepts to non-technical customers. Experience in technical support, appliance support, plumbing, filtration systems, or similar environments is highly preferred.

Job Duties:

Provide professional and customer-focused support via phone and email

Troubleshoot technical product issues, installation concerns, leaks, and system performance problems

Guide customers through diagnostic processes and identify root causes

Utilize photos, videos, and remote assistance tools to support issue resolution

Review and apply warranty policies accurately and consistently

Document customer interactions, troubleshooting steps, and case details in Salesforce CRM

Coordinate with customers, plumbers, and internal teams to ensure timely resolution

Answer customer inquiries regarding products, services, warranty coverage, and technical concerns

Support first-call resolution whenever possible

Maintain detailed and accurate records within Salesforce and SAP systems

Provide feedback regarding recurring product issues and process improvements

Perform additional duties as assigned

Requirements:

High School Diploma or GED required

Minimum 1 year of customer service experience

Previous technical support, troubleshooting, appliance support, plumbing, filtration, or product support experience preferred

Strong diagnostic and problem-solving skills

Excellent verbal and written communication skills

Ability to explain technical concepts to non-technical customers

Strong computer skills and attention to detail

Bilingual Spanish is a plus

Must be able to work Saturdays and holidays

Benefits Once Permanent:

Medical Insurance

Retirement Plan

Paid Time Off

Opportunities for career advancement

Professional development and training opportunities

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

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Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!