Language Access Specialist - Vietnamese (Operations, Scheduling & Client Services)

Language Access Specialist – Vietnamese

Join Universal Language Service, Inc. in a hybrid role combining scheduling, client support, and outreach operations. Position Overview Universal Language Service, Inc. is seeking a bilingual Language Access Specialist – Vietnamese to join our team in a W-2 employee role that integrates scheduling and outreach operations with client support and language services. In this role, you will support coordination of services, communicate with clients, and contribute to consistent, high-quality service delivery across healthcare and public sector environments. This is a stable opportunity with consistent work, performance-based earnings, and long-term career growth into operations and leadership roles.

Work Location Requirements

• Work is performed at the Bellevue, WA corporate office or additional locations across King, Pierce, or Snohomish Counties
• Work schedule is based on operational needs
• Typical schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Additional scheduling options include 24/7 coverage, evenings, weekends, and part-time opportunities
• Work from home / remote work is not permitted for this position

Employment & Compensation

• Employment Type: W-2 Employee (not contractor)
• Schedule: Full-Time and Part-Time Available
• Base Pay: $23.00 – $25.00 per hour + bonuses

Performance Bonuses (Monthly Earnings Upside)

• Reliability & Attendance: $250 – $500/month
• Fill Rate & Scheduling Contribution: $250 – $550/month
• Utilization & Productivity: $300 – $700/month
• Client Engagement & Support Activities: $150 – $350/month
• High-Demand Coverage: $30 – $80 per priority assignment

Total Bonus Potential: $1,000 – $2,100+ per month

Key Responsibilities

• Operations & Scheduling
• Support scheduling and coordination of services to ensure full coverage
• Confirm availability and help reduce unfilled assignments
• Assist with onboarding coordination and readiness
• Contribute to achieving operational performance targets
• Client Support & Outreach
• Conduct outbound calls and emails (appointment reminders, confirmations, follow-ups)
• Provide administrative and coordination support
• Maintain professional communication and resolve service issues as needed
• Language Access Support
• Provide Vietnamese language support across in-person, phone (OPI), and video (VRI) settings as part of service delivery
• Performance Contribution
• Maintain high reliability and participation in assignments
• Support performance goals and reduce service gaps
• Contribute to overall operational efficiency

Qualifications

• Fluent in English and Vietnamese
• Experience in interpreting, healthcare support, or customer-facing roles preferred
• Active DSHS Medical Interpreter Recognition and/or national certification is required
• Strong communication and organizational skills
• Comfortable with scheduling systems and communication platforms
• Basic knowledge of Microsoft programs (e.g., Word, Excel, Outlook)
• Typing speed of at least 35 words per minute
• Professional and dependable

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Sick Leave
• Vacations and Holiday Pay
• 401(k) with potential employer contribution
• Paid training and onboarding
• Ongoing professional development
• Career growth opportunities into operations and leadership

About Universal Language Service, Inc.

Universal Language Service, Inc. is a Bellevue-based language access provider delivering onsite, phone, and video services to healthcare systems, government agencies, and social service organizations. We combine technology, operations, and a highly qualified workforce to deliver reliable, compliant, and high-quality language access solutions.

How to Apply

Apply directly through Indeed or submit your application through our website.