Computer Support Specialist

Job Description

Job Description

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking a Computer Support Specialist for our client in One State Street, New York, NY 10004 This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Job Diva ID: 26-05710
Position Title: Computer Support Specialist
Location: One State Street, New York, NY 10004
Duration: 24 months
Work Schedule: M-F 37.5 hrs per week, 9am-5pm

Responsibilities for this position include, but are not limited to:

Minimum Candidate Qualifications:
The candidate must have a minimum of:
a. Two years of experience in Information Technology and Customer Service
b. Proof of eligibility to work in NYS.
c. An Associates or Bachelor's Degree in computer science, information systems, management systems, information technology, or cybersecurity.

2. Job Description and Required Services:
Duties include, but are not limited to, the following:
• Providing technical assistance to users via phone, email, chat, or in-person.
• Actively monitoring and working on tickets submitted in the JIRA ticketing system.
• Installing, setting up, and configuring new hardware, software, and peripherals.
• Diagnosing and resolving hardware, software, and network issues for end-users.
• Documenting technical problems, resolutions, and user guides for future reference.
• Other duties as assigned.

I n addition, the candidate must possess the following abilities:
• Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.
• Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.
• Communication: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users.
• Customer Service: Patience, empathy, and a focus on customer satisfaction.
• Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.
• Adaptability: Ability to work under pressure and in a fast-paced environment.

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.