Senior Project Manager

Project Manager

Location: Ft. Lee/Richmond, VA

Duration: 11 Months

NOT 100% remote; needs to be commutable to DeCA (Ft. Lee/Richmond area) 2 weeks a month - 4-5 days in those weeks

Clearance preferred. Managing large projects…etc.

The Professional Services Project Manager drives the end-to-end delivery of critical consumer-facing projects. The Project Manager acts as Client of the customer experience, guiding the implementation of solution from delivery, to go-live and support. The Project Manager will work in close partnership with the cross-functional teams including sales, engineering, operations and support to execute as well as manage client relationships

Position Summary & Key Areas of Responsibility

• Takes ownership and drives each assigned project to a successful completion
• Assess and monitors project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client's satisfaction
• Manage ITM implementation and deployment schedule
• The ability to work virtually with demonstrated ability to facilitate customer and internal meetings by conference calls.
• Support projects during client's time zone and business hours and some limited cases outside business hours.
• Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction.
• Maintains a strong client relationship while working with appropriate third-party vendor representatives from project kickoff to go Live date.
• Demonstrates effective leadership and project management skills
• Provides support, establishes relationship and project management expertise for client during the implementation phase, as well as first tier escalation point for internal resources working on the project.
• Perform Lessons Learned at post implementation on all conversion projects
• Manage concurrent clients Projects
• Drive the documentation and proactive communication of Project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and Project alignment and the timely resolution of issues, risks and roadblocks.
• Facilitate strong, positive, trusting relationships necessary to understand the customer's needs and accurately represent the voice and perspective of the customer within Client
• Skillfully & proactively generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations
• Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.
• Adheres to all company, departmental and project policies and procedures
• Trains Less experienced employees within assigned area(s) as required
• Develop innovative solutions to problems and processes

Basic Qualifications

• Ability to travel as needed
• BS/BA degree or equivalent experience
• 4 - 6 years' project management and/or other related management experience, including the management of technical projects
• Proven cross-function, end-to-end project management for new initiatives where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders.
• Demonstrated ability to manage technical project
• Excellent verbal/written communication and influencing skills as well as effective listening skills
• Experience in the use of structured project management methods and tools
• PMP Certified
• Ability to quickly learn basic concepts related to government sector clients.
• Ability to quickly learn new products
• Excellent organizational skills.
• Ability to obtain a security clearance

Preferred Qualifications

• Knowledge / experience working with commercial retail management solutions is an advantage