Patient Coordinator - Plastic Surgery Clinic

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Paid time off

Join One of Miami's Premier Plastic Surgery Practices
Puyana Plastic Surgery is seeking an exceptional Patient Coordinator who is passionate about aesthetics, sales, and delivering an outstanding luxury patient experience. We are looking for someone who thrives in a fast-paced, high-performance environment and enjoys building relationships with patients while guiding them from their initial consultation through surgery and recovery. If you are highly organized, sales-driven, accountable, and love helping patients transform their lives, we'd love to meet you.

Responsibilities
As our Patient Coordinator, you will be responsible for managing the entire patient journey, including:

• Conducting in-person and virtual consultations
• Building trust and educating patients about procedures
• Presenting treatment plans and financial options
• Closing surgical cases and collecting deposits
• Following up with leads and converting consultations into surgeries
• Coordinating surgery schedules
• Preparing quotes and treatment plans
• Managing patient financing applications
• Collecting payments and maintaining accurate financial records
• Maintaining detailed documentation in our EMR and CRM systems
• Providing exceptional customer service before and after surgery
• Coordinating with the surgeon, manager, nursing team, and medical assistants
• Assisting with post-operative patient communication
• Tracking personal sales performance and follow-up metrics
• Ensuring every patient receives a five-star experience from start to finish

The role involves assisting with patient consultations, treatment planning, surgical scheduling, lead follow-up, and guiding patients throughout their aesthetic journey while supporting the surgeon and clinical team.

Qualifications
We are looking for someone who is:

• Highly organized and detail-oriented
• Friendly, warm, and confident
• Professional in appearance and communication
• Sales-oriented without being pushy
• Comfortable discussing cosmetic procedures and pricing
• Excellent at building relationships
• Able to multitask in a busy environment
• Self-motivated and accountable
• Comfortable using computers, Google Workspace, spreadsheets, and EMRs
• Fluent in English and Spanish

Preferred Experience

• Plastic surgery
• Cosmetic surgery
• Medical aesthetics
• Dermatology
• Luxury sales
• Concierge medicine
• Hospitality
• High-end customer service

Compensation

• Competitive base salary
• Monthly performance-based commission
• Unlimited earning potential for top performers

Compensation consists of a base salary plus a monthly commission based on revenue from procedures personally coordinated and closed by the Patient Coordinator.

Schedule: Full-Time
Typically:

• Monday–Thursday: 10:00 AM – 6:00 PM
• Friday: 9:00 AM – 5:00 PM

Additional hours may occasionally be required based on patient needs and clinic operations.

What We Value
At Puyana Plastic Surgery, we believe our patients deserve excellence in every interaction. 
We are looking for someone who is:

• Accountable
• Honest
• Reliable
• Team-oriented
• Results-driven
• Willing to continuously learn and improve
• Committed to providing exceptional patient care

Our ideal candidate takes ownership of their responsibilities, proactively solves problems, communicates effectively, and contributes positively to the success of the entire team.

Why Join Puyana Plastic Surgery?

• Work alongside a board-certified plastic surgeon
• Beautiful luxury clinic in Coral Gables
• Competitive compensation with commissions
• Opportunity for professional growth
• Positive, team-oriented culture
• Make a meaningful difference in patients' lives every day

If you're passionate about aesthetics, patient care, and sales, we'd love to hear from you. Apply today and become part of the Puyana Plastic Surgery team.