Business Operations Coordinator

Business Operations Coordinator

Independent Contractor (1099) | Primarily Remote | Raleigh, NC Area

Position Overview

Ironbridge Risk Advisory is seeking a highly organized and dependable Business Operations Coordinator to assist with the firm’s day-to-day operations and help maintain business continuity during planned or unexpected absences of the Owner/Risk Advisor.

A central responsibility of this role is developing and maintaining a working knowledge of the organization, including its clients, business relationships, systems, schedules, procedures, and active priorities. During normal operations, the Coordinator will help organize ongoing work, coordinate communications, track deadlines, maintain records, assist with routine servicing, and ensure matters receive timely attention.

During Owner/Risk Advisor absences, the Coordinator will help maintain essential operations by monitoring communications, addressing routine matters within established authority, coordinating with appropriate parties, and escalating issues requiring advisory or other specialized involvement. This role combines administrative coordination, operational support, and continuity planning within a boutique insurance and risk advisory firm.

Primary Responsibilities

• Assist the Owner/Risk Advisor with the organization and coordination of day-to-day business operations.
• Maintain familiarity with the firm’s systems, procedures, key contacts, client relationships, and ongoing priorities.
• Monitor and organize business communications, track outstanding matters, and coordinate timely responses and follow-up.
• Keep business and client records organized, accurate, secure, and accessible to authorized parties.
• Help document and maintain operating procedures, contact lists, task schedules, and continuity instructions.
• Coordinate with clients, insurance partners, vendors, and other business contacts on routine administrative and operational matters.
• Assist with preparation and organization of correspondence, reports, summaries, meeting materials, and other business documents.
• Support routine insurance administration, including gathering information, organizing account documents, tracking renewals, and coordinating service requests within established authority.
• Prepare for planned Owner/Risk Advisor absences by reviewing open matters, upcoming deadlines, coverage arrangements, and escalation contacts.
• During planned or unexpected absences, monitor essential business activity, maintain routine operations, coordinate time-sensitive matters, and provide status updates as appropriate.
• Recognize matters requiring licensed insurance activity, professional advice, financial authorization, or other decisions outside the Coordinator’s authority and refer them to the appropriate authorized person.

Qualifications

• A four-year college degree (bachelor’s degree) is required.
• Strong organizational, communication, and follow-through skills with exceptional attention to detail.
• Ability to work independently, prioritize competing needs, exercise sound professional judgment, and recognize matters requiring escalation.
• Professional discretion when handling confidential client and business information.
• Ability to learn business systems and procedures and maintain an understanding of ongoing operational priorities.
• Comfort communicating directly with clients, executives, vendors, insurance partners, and other business contacts.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and similar business applications.
• Experience in business operations, administrative coordination, executive support, professional services, or a related field is preferred.
• Commercial property and casualty insurance experience is helpful but not required.

Engagement Details

This is an independent contractor (1099) engagement. The routine time commitment will typically be less than ten hours per week, depending upon business needs. Additional involvement and availability may be required during planned or unexpected absences of the Owner/Risk Advisor.

Services will be performed primarily remotely following an initial onboarding period. The contractor must be able to commute to Raleigh, NC, approximately once per month after onboarding. More frequent in-person attendance will be required during onboarding, with the schedule established by mutual agreement.

During normal operations, responses to client and business communications are expected within four hours during normal business hours. During planned or unexpected absences of the Owner/Risk Advisor, responses are expected within two hours or less during normal business hours.

Compensation will be structured as a fixed monthly retainer that is highly competitive relative to the anticipated time commitment. The retainer recognizes the Coordinator’s ongoing familiarity with the organization, professional judgment, responsiveness, and readiness to maintain essential business operations. It compensates for both routine services and the availability necessary to support business continuity. Retainer terms will be established based on qualifications, scope of responsibilities, and agreed-upon availability. The engagement agreement will define coverage expectations and the treatment of additional services required during Owner/Risk Advisor absences.

This opportunity may appeal to a professional seeking meaningful responsibility and a limited routine time commitment, with a primarily remote arrangement that offers flexibility alongside family responsibilities.

The contractor will be responsible for applicable taxes and other obligations associated with self-employment. A separate independent contractor agreement will establish the scope of services, compensation, confidentiality requirements, normal business hours, availability, authority limits, and other engagement terms.

How to Apply

Applications will be reviewed on a rolling basis. Interested candidates should submit a resume and brief cover letter to James Branch at