Customer Service Specialist

Job Description

Job Description

Customer Service Specialist

Schedule: Full-Time | Onsite (Monday–Friday) | 8:30 AM – 5:30 PM

Position Overview

A growing industrial equipment manufacturer is seeking a Customer Service Specialist to support its Spare Parts team. This role is responsible for providing exceptional customer service, processing orders, coordinating with suppliers, and ensuring customers receive timely updates regarding parts availability and delivery schedules.

The ideal candidate will have experience in a manufacturing, machinery, industrial equipment, or distribution environment and possess strong communication and organizational skills.

Responsibilities

• Respond to customer inquiries via phone and email regarding spare parts orders and availability.
• Research and resolve customer concerns in a professional and timely manner.
• Process sales orders and maintain accurate order records within an ERP system.
• Coordinate with domestic and international suppliers regarding order status and delivery timelines.
• Communicate updates and changes to customers proactively.
• Assist customers with questions related to machinery, equipment, and spare parts usage.
• Process return authorizations and follow up on customer service issues.
• Support additional department activities as assigned.
• Participate in an after-hours phone support rotation.
• Maintain a high level of customer satisfaction through professional and responsive service.

Qualifications

Required

• Manufacturing, industrial, machinery, OEM, or related industry experience.
• High School Diploma or GED.
• Minimum of 5 years of customer service experience.
• Strong computer skills, including Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Experience reviewing mechanical or electrical drawings/diagrams.
• Basic understanding of machinery or industrial equipment.
• Ability to work onsite Monday through Friday.

Preferred

• ERP experience (Microsoft Dynamics/Axapta experience is a plus).
• Bilingual Spanish.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Vacation and Holidays
• 401(k) with Company Match
  
   

Ideal Candidate

This opportunity is ideal for candidates with backgrounds in customer service, spare parts coordination, industrial equipment, manufacturing support, inside sales support, order management, logistics, or technical customer service who enjoy solving problems and building strong customer relationships.

At Quanta we dedicate all of our attention to the Human Capital. We’re a recruiting and HR consulting firm specializing in connecting employers nationwide with the most qualified talent across a variety of industries and business functions.

Our primary focus is on North American and Italian clients and we provide a complete suite of HR solutions, including Executive & Management Search, HR Consulting, and Flexible Staffing.

We are a team of people with international backgrounds, different expertise and seniority. We were brought together by our common passion in the key element that makes any organization possible: the human element.

We are passionate about what we do and enjoy and have fun doing it. Our approach is very personable and we obsess over one constant: uncompromising quality.

Company Description

At Quanta we dedicate all of our attention to the Human Capital. We’re a recruiting and HR consulting firm specializing in connecting employers nationwide with the most qualified talent across a variety of industries and business functions.\r\n\r\nOur primary focus is on North American and Italian clients and we provide a complete suite of HR solutions, including Executive & Management Search, HR Consulting, and Flexible Staffing.\r\n\r\nWe are a team of people with international backgrounds, different expertise and seniority. We were brought together by our common passion in the key element that makes any organization possible: the human element.\r\n\r\nWe are passionate about what we do and enjoy and have fun doing it. Our approach is very personable and we obsess over one constant: uncompromising quality.