Customer Service Specialist

Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology companydedicatedto unlocking urgently needed new treatment options in mental health care. The Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD. We are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. - Compass Pathways Job overview: The Site of Care Account Lead (SOC-AL) is responsible for developing, managing, and supporting strategic relationships with priority Organized Care Groups (OCG) - Interventional Psychiatry Clinics, Health Systems, and Integrated Delivery Networks (IDN) that will serve as early adopters of COMP360 psilocybin therapy. This role focuses on account level strategy, operational readiness, and cross‑functional coordination to ensure sites of care have the infrastructure, training, and support needed to deliver high-quality psilocybin treatment. The SOC-AL partners closely with Sales, Marketing, Patient Engagement, Medical Affairs, Market Access, and Clinical Operations to build a scalable, sustainable ecosystem for COMP360 therapy. Location: Field-based in the Central region and able to travel ~70% within region via plane, train, or car. Reports to: Director, Site of Care Marketing. Roles and responsibilities Include but are not limited to: Account Strategy & Development Identify, prioritize, and manage relationships with high potential OCGs inclusive of Interventional Psychiatry Clinics, IDNs, health systems, and behavioral health networks Develop, execute, and maintain account-level business plans aimed at long term growth and joint value creation based on each OCGs operational, clinical, and strategic needs Guide accounts through the stages of COMP360 readiness - from initial interest to full operational capability Assess site capabilities, infrastructure, staffing, and training needs to support safe and effective therapy delivery Operational Readiness & Implementation Support Support sites in understanding and preparing for COMP360 psilocybin therapy workflows and help accounts navigate logistical requirements Identify operational barriers and collaborate internally to develop solutions, resources, or process improvements Track progress toward readiness milestones and ensure timely execution of implementation plans Deliver or coordinate educational sessions on COMP360 therapy, site of care models, and operational best practices Ensure accounts have access to Compass approved materials and implementation resources Support Compass’s presence at conferences, workshops, and site of care events by engaging with Qualified Audiences Relationship Management & Engagement Serve as the primary point of contact for prioritized OCGs, ensuring consistent communication and high-quality support Build strong relationships with Qualified Audience including – population -based clinical decision makers, administrators, operational directors, and financial decisionmakers (those developing/operationalizing care pathways) Facilitate introductions and engagements with internal Compass Matrix teams (Patient Engagement, Medical Affairs, Sales, Market access) for functional expertise Insights & Business Planning Develop and maintain account level business plans for target OCGs Provide regular and routine business plan updates to leadership and Matrix colleagues Gather account level insights on operational challenges, adoption drivers, reimbursement considerations, and competitive dynamics. Provide structured feedback to Site of Care Marketing and Matrix team to inform ecosystem planning Monitor policy, regulatory, and payer developments that may impact account strategy Cross‑Functional Collaboration Coordinate with Medical Affairs for appropriate scientific clinical exchange and education Collaborate with Patient Engagement to support REMS certification and reimbursement readiness Coordinate with Market Access to support payer-related discussions Coordinate with Marketing to refine messaging, tools, and resources based on account feedback Coordinate with Sales colleagues to engage with prescribing HCPs upon OCGs headquarter approval of individual site operational preparedness Candidate Profile: Required Bachelor’s degree in business, healthcare administration, life sciences, or related field 8+ years of experience in pharmaceutical or biotech managing strategic healthcare accounts, provider networks, health systems, specialty practices, integrated delivery networks (IDNs), or specialty pharmacy stakeholders in provider-facing healthcare services Strong understanding of behavioral‑health delivery, practice development, specialty‑care operations, or novel‑therapy implementation Demonstrated ability to manage complex accounts with multiple stakeholders Excellent communication, negotiation, and relationship building skills Ability to navigate complex healthcare organizations and coordinate stakeholders across clinical, pharmacy, finance, compliance, and operations functions Preferred Experience inmental healthcare, neuroscience,orpsychedelicassisted therapy Background in launching or scaling innovative care models orREMSmonitoredspecialty therapeutics Familiarity with reimbursement pathways, payer dynamics, andhealth‑systemeconomics Experience supporting launch or expansion of specialty pharmaceutical products requiring complex site-of-care readiness and patient access pathways Success Measures Development and execution of annual strategic account plans for priority accounts Percentage of targeted accounts successfully completed launch readiness assessments within projected timelines Average time of progression from account identification through readiness milestones Strength and depth of relationships with keydecisionmakersat strategic sitesbased on account engagement scores or stakeholder satisfaction ratings Quality and actionability of account insights delivered to internal teams Contribution to the scalability and consistency of thesiteofcaremodel Alignment of account activities with broader commercial and medical strategy Compensation Description (annually): Our compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. 【Base salary per annum】: $180,000 - $215,000 USD Benefits: For an overview of our benefits package and compensation information, please visit Joins us - Our Benefits. These include flexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health. Equal opportunities: Reasonable accommodation We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. Sponsorship: Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. 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