Product Ops Lead

Role Description

Own the operating model for the full product organisation:

• Planning cadences, roadmap governance, OKR cycles, and the rituals that keep a distributed, senior team aligned without drowning them in process.

Define how Primer measures product performance across the portfolio:

• Build the instrumentation, the dashboards, and the feedback loops that give leadership clarity on what is shipping, what is slipping, and what it means for the business.

Set the strategy and direction for product tooling:

• Determine what the team uses, how it integrates, and how it evolves as the company scales from Series C to a much larger organisation.

Lead go-to-market readiness across the product function:

• Coordinate across Product, Engineering, Commercial, and Marketing to ensure launches land with the right preparation and the right people informed.

Identify and resolve systemic friction across the product org:

• Implement durable structural changes that remove the same class of problem from recurring.

Build the knowledge infrastructure for the product function:

• Establish documentation standards, onboarding, decision records, and shared frameworks that mean institutional knowledge survives people leaving and scales with hiring.

Act as a strategic partner to Theo:

• Own the operational detail and the cross-functional coordination that lets him stay focused on product direction.

Qualifications

• Substantial experience in a senior Product Operations, Chief of Staff, or equivalent role inside a B2B technology company.
• Genuine analytical capability: ability to work directly with data, build dashboards, and turn numbers into clear narratives.
• Track record of creating systems and processes that people actually adopt and maintain over time.
• Comfortable operating across Product, Engineering, and GTM without a clear lane.
• Multi-quarter strategic thinking: ability to hold the big picture of how the product function should operate in eighteen months while executing in the present.
• Highly autonomous in ambiguous environments.
• Nice to have: experience in payments, fintech, or developer-facing infrastructure products.

Requirements

• You will not create influence by being visible in an office — you will create it by the quality of what you ship.
• The product roadmap moves and priorities shift; part of your job is to create stability for others.
• Senior people here will challenge what you build; expect scrutiny, direct feedback, and to earn adoption by demonstrating value.

Benefits

• Fully remote and globally distributed; and have been since day one.
• Competitive share options.
• Uncapped holiday, with 25 days minimum to be taken.
• Co-working space access.
• Workations & Company Retreat.
• The best equipment for your role.
• £500 towards your home office setup.
• Generous learning budget.
• Private Medical Insurance.
• A broad set of additional perks and benefits (depending on location).