Human Resources Generalist

POSITION SUMMARY: The HR Generalist supports the organization’s mission by delivering responsive, compliant, and high-quality human resources services across the full employee lifecycle. This role serves as a primary point of contact for employees and managers, managing HR inquiries through the HR ticketing system while partnering closely with People leadership to ensure consistent application of policies, practices, and employment laws. The HR Generalist applies sound judgment and working knowledge of California employment law to support employee relations, HR operations, benefits administration, compliance, and workforce initiatives. This role balances service delivery with documentation, risk awareness, and collaboration to support a positive and effective employee experience. HR Service Delivery and Employee Support Manage intake, triage, and resolution of employee and manager inquiries through the HR ticketing system, ensuring timely, accurate, and professional responses. Serve as a knowledgeable point of contact for HR-related questions, including policies, procedures, benefits, leaves, timekeeping, and workplace concerns. Identify recurring themes or trends in HR tickets and escalate issues or improvement opportunities to People leadership. Ensure appropriate documentation of inquiries, guidance provided, and outcomes. Employee Lifecycle and HR Operations Partner with People leadership to support all phases of the employee lifecycle, including onboarding, performance management, employee relations, leaves of absence, and offboarding. Execute onboarding processes, including compliance documentation, orientation coordination, systems access, and first‑week setup. Coordinate offboarding activities, including exit interviews, documentation, and system updates, in accordance with policy and compliance requirements. Maintain accurate and timely HRIS records throughout all employee lifecycle events, ensuring data integrity and confidentiality. Employee Relations and Workplace Practices Partner with employee relations leaders to support performance management, investigations, corrective action, and documentation. Prepare clear, accurate, and compliant employee relations documentation aligned with organizational policy and California employment law. Apply discretion and sound judgment when handling sensitive and confidential matters. Serve as a resource to managers navigating performance and conduct issues, escalating as appropriate. California Labor Compliance Support compliance with California wage and hour requirements, including overtime, travel time, split shifts, and meal and rest break rules. Partner with People leadership to support compliance with California and healthcare‑specific regulations, including CFRA, PFL, SDI, PDL, paid sick leave, Workers’ Compensation, Cal OSHA, and CDPH requirements. Ensure employee relations practices align with applicable employment laws and internal standards. Support responses to workplace safety concerns, including those arising in client homes or field‑based work environments. Workplace Safety and Workers’ Compensation Support incident reporting, Workers’ Compensation claim documentation, and follow‑up activities. Coordinate return‑to‑work and modified duty processes in collaboration with managers and external partners. Assist with maintaining Cal OSHA compliance, including required logs, records, and safety programs. Benefits, Payroll Coordination, and Reporting Partner with benefits vendors and internal stakeholders to support benefits administration, enrollments, qualifying life events, and leave management. Serve as a resource to employees regarding benefits and leave‑related questions. Collaborate with Payroll to support timekeeping concerns, mileage reimbursement, rate differentials, and related inquiries. Track and support reporting on HR metrics such as headcount, turnover, and employee relations trends. Support audits, reporting requirements, and classification reviews as needed. #J-18808-Ljbffr