Founding Customer Success Lead: Build the Function
Zipliens
Zipliens seeks a founding Customer Success Manager to build and lead the CS function for a new business line. You will own the full customer lifecycle from sales handoff through onboarding, adoption, renewals, and advocacy, shaping processes that scale with the company. You should thrive in ambiguity and startup settings, creating scalable systems from scratch while serving early customers and aligning with Product, Sales, Marketing, and Leadership. #J-18808-Ljbffr Zipliens
- Jampack in Brooklyn, NY seeks a Customer Lead to own the end-to-end customer experience. You will build the customer function from the ground up, define playbooks, tooling, and processes, and lead cross-functional collaboration with founders, engineering, and product. You...Suggested
$300 per month
...About Basis Basis builds real agents that do real work... ...Mital, Applied AI Lead, OpenAI About the role... ...in the country. As our customer base grows, so does the... ...building a dedicated Customer Success function to own those relationships. This is a founding role. You'll come in as...SuggestedFull timeWork at office$140k - $170k
...seed round and rapid customer adoption, we’re expanding our customer success team to keep up with... ...: A passion for building deep, trusted relationships... ...customer success function from day one, define... ...you’ll do As our founding Customer Success Lead, you won’t just...SuggestedWork at office- ...to design and run our first customer/community programs. You will... ...concept to post-event reporting, building experiences that drive... ..., retention, and brand. This founding role reports to the marketing... ...collaborates with sales, customer success, and the founders to align every...Suggested
- DeepRec.ai is building its first dedicated recruiter and seeking a founding recruiter to own the talent function from day one. You will design the recruiting motion, build the tracker, and partner directly with the founders to shape hiring across engineering, AI, GTM,...Suggested
- ...vulnerable in other ways. At Zip Security, we build solutions that make enterprise... ...We’re looking for our first dedicated Customer Success Lead to own the customer experience from Closed... ...build the broader Customer Success function. What You Will Build At Zip Security...Work at officeFlexible hours
- ...Customer Success Lead Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide... ...structure to ambiguity and scale execution Partner cross-functionally to improve customer outcomes Help build the future...Work experience placementWork at officeWork from home
- ...Customer Success Consultant ZS is a place where passion changes lives... ...you'll do: Customer Success Lead on the Zaidyn Commercialization... ...of contact for customers, building trusted, consultative relationships... ...the customer success function Champion innovation by identifying...Work at officeLocal areaWork from homeWorldwideFlexible hours
$260k - $340k
...fast. We're serving great customers like Datadog, 1Password,... ...dedicated US Customer Success leader, you will build the post-sales motion for... ...portfolio of strategic customers, leading the coordination of CSMs,... ...else Partner Cross-Functionally with Sales and Product...Work at officeWork from homeFlexible hours- ...Customer Success Lead Strella is an AI-powered platform revolutionizing qualitative research with real-time, AI-moderated interviews... ...high impact role. You will have the opportunity to build our Customer Success function from the ground up - including owning our customer...
- ...Strategic Customer Success Lead New York, Hybrid We are looking for a Strategic Customer... ...teams. This role is foundational to building a repeatable CS approach that balances... ...-term outcomes. Collaborate cross-functionally with Product, CS Ops, Growth, Services...Immediate start
$36.3 - $39.93 per hour
...environment, are interested in building something meaningful and... ...of contact for new customers, owning the end‑to‑end... ...risks and blockers and lead resolution strategies across cross‑functional teams. Provide guidance... ...related duties as assigned. Success Profile Core...Hourly payCasual workLocal area- Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best‑in‑class customer success program. As Cambio’s Customer... ...platform to their unique goals and objectives. Cross‑Functional / GTM Collaboration: Work closely with sales, product, and...
$110k - $180k
...Description Healthcare AI Deployment & Customer Expansion Lead Company: HireNow Staffing (... ...implementation and customer success professional who can take... ...hire, this individual will build the deployment and customer operations function rather than inherit an established...Full timeContract workVisa sponsorship$100k - $150k
...Job Description Job Description Customer Success Lead | Private Markets AI Location: New York... ...──────────────────────────────── We build LLM-powered workflow tools purpose-... ...───────────── This is not a support function. You will manage enterprise AI deployments...Work at office$130k - $170k
We are seeking a Customer Success Lead with 6+ years of experience to lead a small team of CSMs and... ...a strong and healthy customer base. Building experiments to deliver on success metrics... .... Experience coordinating cross‑functional teams and stakeholders. What we offer...Full timeWork at officeWork from home- Embedded Shishya is seeking a proactive Customer Success Officer to help users achieve their... ...powered job finding platform. You will build relationships, gather feedback, and guide... ...fast-paced role, you will work with cross-functional teams, monitor satisfaction, identify...
- ...modernizing a critical business function through data, automation,... ..., and is backed by leading venture capital firms and experienced operators from successful software companies. The Opportunity... ...This is a unique chance to build and lead Customer Success at a pivotal stage...
- ...accounting and finance. We’re building the platform that realizes... ...fit and a growing base of customers who love our product —... ...About This Role Own Customer Success. Build the function that keeps Numeric customers... ...read “CS”: Implementation Lead, Chief of Staff, PM owning...
- ...support for children and families. The company is looking for a Customer Success Lead to own strategic education partnerships while helping build the operating foundations of its customer success function. About the opportunity This is a senior, hands-on customer success...Full timeWork at officeRemote workRelocationWork visa3 days per week
$110k - $150k
# Customer Success Lead* New York, United States* Full-timeApply for this role## Compensation* **Base salary... .... Own strategic school partnerships while building the playbooks, metrics, and workflows of a customer success function.## What you'll do* **Manage school and...Work at officeRelocation3 days per week- We Are Working in the United States is seeking a Customer Success Supervisor to lead a team dedicated to ensuring customer success and satisfaction... ..., guide your team, and collaborate with cross-functional departments to build lasting relationships. The role emphasizes...Flexible hours
- ...advisors at our most important customers are using Tern for. This... ...ll help define what this function looks like to get us from... ...they need to lead the next chapter of travel... ...power of travel. And we're building the future of both. CUSTOMER SUCCESS LEAD Agencies use Tern to...Work at office
$165k - $185k
...About Joyful Health Building the financial operating... ...of service lines, the customer side of our operation is... ...The Customer Operations Lead owns the customer... ...partnering with Customer Success and service-line leaders... ...native team across every function, and this role is where...Full timePrivate practiceWork at office3 days per week$55.1k - $82.4k
...Build a career powered by innovations that... ...create for our global customers engineered... ...to work? You have found it with a culture... ...business, you will lead and develop a team... ...to the growth and success of Novanta's Positioning... ...and cross-functional teams to identify...Work at office$65k - $75k
...platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product SwishX from the ground up... ...from reactive issue resolution to proactive member success as the business grows. EXPERIENCE & QUALIFICATIONS...Work at office- ...Manager, Client Success Reports To: Senior... ...Success to lead a team of 5–10 Client... ...remote role will drive customer retention,... ...while fostering cross-functional collaboration to ensure... ...of customers. Build relationships with... ...technologies. Founded in 2017 by Fortune...Work at officeLocal areaRemote workWorldwide
- ...claims industry. As the Founding Account Manager ,... ...: Own the full customer lifecycle from initial... ...Implementation: Lead customer onboarding, building project plans and driving... ...value. Cross-Functional Leadership: Coordinate... ...or Customer Success, specifically managing...Work at officeRelocation
- Jampack AI in New York, NY, is seeking a founding GTM lead to build the sales motion from the ground up. You'll own the sales process from discovery to close and work closely with our GTM engineer and CEO to turn early wins into a repeatable playbook. The buyers are ops...
$155k - $220k
...PyTorch Lightning. Founded in 2019, we build an end-to-end platform... ...Great Teams: We lead by example, empower... ...environments, stay close to customers and the work, and... ...customer experience function, leading a team of... ...ensuring customers can successfully build and operate AI...Work at officeWork from homeFlexible hours2 days per week
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