Business Operations & Strategy Manager San Francisco, CA

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. We’re looking for a Business Operations & Strategy Manager who thrives in fast‑paced environments and loves turning ambiguity into action. This role is highly cross‑functional and high‑impact — you will work on some of the most important priorities across the company and have a front‑row seat to how we’re scaling the business. This role is intentionally broad. You’ll partner closely with senior leaders across the business to tackle high‑impact strategic and operational challenges that don’t neatly fit into a single function —from pricing & packaging to market analysis, planning processes, and internal tooling. You’ll be expected to bring structure to ambiguous problems, develop clear recommendations, and drive execution end‑to‑end. This role is highly cross‑functional and high‑impact — reporting to the Chief of Staff, you will work on some of the most important priorities across the company and have a front‑row seat to how we’re scaling the business. What will you be doing? Own and execute high‑priority, cross‑functional initiatives from problem definition through implementation Drive pricing & packaging decisions and initiatives (e.g., plan migrations) by combining market context with data‑driven analysis and recommendations Conduct strategic analyses including TAM sizing, competitive landscape, and growth driver identification (e.g., attractiveness of new verticals, product capabilities) Improve core business processes (e.g., planning cycles, OKRs, internal workflow automation) to increase clarity and execution across teams Operate as a generalist—stepping into new problem spaces quickly and building structure where none exists What skills and experience do you need? 2–5 years of experience in a highly analytical, strategic role in professional services (e.g., management consulting, investment banking, investing) and/or high‑growth startups Strong structured and hypothesis‑driven problem solving, with comfort leveraging data to make decisions Excellent cross‑functional program leadership— you can align stakeholders, define milestones, and remove blockers in order to drive projects end‑to‑end and deliver outcomes in an ambiguous environment Ability to move between strategy and execution— you’re as comfortable building a lightweight model and recommending a strategy as you are diving into details to drive a project forward Clear, concise executive communication (written and verbal), including slide craft and narrative building Bias toward action, high attention to detail, and a growth mindset; curiosity about AI tools and workflows and interest in building foundational systems and processes as the company scales Nice-to-Haves: Experience with B2B SaaS Pricing & Packaging experience Familiarity with SQL or willingness to learn Mix of professional services + operating role experience Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected. What we offer Competitive salary Equity (post‑series D & backed by some of the best VCs in the US) Private health insurance, including plan options at no cost to employees Paid parental leave Flexible time off policy Flexibility to work from home Monday and Friday, unless posted as a fully remote role Mental health support with Workplace Options Family planning support with Maven $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities Wellness Days – Fronteers get an additional day off in months with no holidays Winter Break – Our offices are closed from Christmas to New Year's Day! Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice and EU Privacy Notice. #J-18808-Ljbffr FrontApp Inc.