Client Success Lead, Wrestling

FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, from youth to professional levels. By bringing thousands of events and communities onto one platform, Flo creates scale where none previously existed, connecting passionate fans with the sports they love while giving athletes, organizers, and rights holders the tools to reach and engage a global audience.

Flo streams more than 50,000 live events annually across sports, including motorsports, wrestling, hockey, track & field, cheer, jiu-jitsu, NCAA Division II and III athletics, and more. We're looking for people who are passionate about sports, embody accountability, collaboration, curiosity, positivity, grit, and excellence, and are motivated to help grow and elevate the communities we serve.

THE ROLE:

FloSports is currently looking for a full-time Client Success Lead to join the our Sports Management Software team to manage our partnerships across our Wrestling software primarily focused on our Trackwrestling season management and seed system products but will also include support for our event management software including postseason event series. Our Sports Management Software team is dedicated to furthering our vision of becoming the essential destination for our sports through providing market leading software in our sports. They provide event operators the ability to seamlessly run their event with fully integrated solutions including registration and online entry fee collection, event management and live results. The Client Success Lead is our day-to-day lead for our Wrestling Software partners ensuring success for our largest partnerships.

RESPONSIBILITIES:

• Ensure success for our wrestling software partnerships including but not limited to state associations and coaches' associations.
  
  • Administer setup of season management including weight management and seed system creation for all partners.
  • Execute all post season advancement for our wrestling state partnerships.
  • Coordinate and ensure prompt payment of all weight management and postseason invoices.
  • Serve as day-to-day contact and assist partners as needed with tasks such as weight management and troubleshooting.
• Resolve all software support ticket escalations in a timely manner and serve as a liaison to our customer success team.
• Oversee customer product documentation and knowledge base for our wrestling software.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong communication skills and the ability to build strong relationships
• High level knowledge of Wrestling
• You love problem solving, creating efficiencies and improving processes
• Self-starter with excellent planning, time management and organization skills.
• Detail-oriented, reliable, and in possession of a strong work ethic.
• Ability to quickly navigate and search the internet
• Capable of managing a heavy workload and adaptable to change
• Tech savvy and able to thrive in a fast paced, team environment

BONUS:

• Bachelor's degree in any discipline
• 1-2 years relevant experience in account management and/or a position with direct client/partner communication

OUR COMMITMENT TO DIVERSITY:

FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace-one where different perspectives are sought out, heard, and valued-is essential to building a company that can truly serve the full spectrum of sports fans.

We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We're intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.

OUR BENEFITS:

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman
• Flexibility at work - you can take control of your profession and personal schedule
• All-hands events hosted annually in beautiful Austin, Texas
• Annual equity awards for all top performers
• Competitive and comprehensive medical, dental and vision plans
• Peace of mind through company-paid short-term disability, long-term disability and life insurance
• Generous 401(K) company match vested immediately
• Progressive parental leave policies
• Flexible paid time off
• Hack-a-thons and a full calendar of team-building and social events
• Company donation to youth teams and leagues that our employees coach
• Stocked snack bar, catered lunch and breakfast tacos every week