Senior Account Manager

Location 1 Kelly Way,Sparks Glencoe, MD, 21152,United States Base Pay $63,800.00 - $92,500.00 / Year Employee Type Exempt Required Degree 4 Year Degree Description Kelly Benefits in Sparks, MD is seeking a seasoned employee benefits professional with a proven ability to build trusted client relationships, lead complex service strategies, and drive long-term client success. This individual will serve as the day-to-day strategic leader for an assigned portfolio of clients, maintaining accountability for client satisfaction, retention, service delivery, and execution of benefit strategies. In partnership with the Account Manager and Lead Consultant, the Senior Account Manager ensures the ongoing strategy, delivery and management of the client’s unique benefit needs while acting as an ambassador to help continue to grow Kelly Benefits Strategies “KBS.” Key Responsibilities: Client Relationship Management Serve as a trusted strategic partner for assigned clients, developing strong relationships with key decision-makers and HR leaders. Manage client relationship strategy to ensure high levels of satisfaction, retention and long-term partnership growth. Develop a comprehensive understanding of each client’s business, workforce demographics, culture, and benefits strategy. Manage complex client issues and escalations, coordinating cross-functional resources to ensure timely and effective resolution. Monitor client satisfaction and retention indicators, developing action plans to address risks and strengthen client engagement. Drive business growth initiatives by participating in finalist presentations, networking events, and opportunities to expand client relationships. Benefits Administration & Account Servicing Lead new client implementations, ensuring a seamless onboarding experience through effective coordination with clients, carriers, payroll teams, and internal departments. Manage cross-functional resources including underwriting, compliance, communications, finance, and administrative services to ensure successful client outcomes. Review contracts benefits documentation for accuracy and compliance prior to distribution. Assist clients with employee communications, benefit education materials, and enrollment. Monitor benefit plan performance, regulatory requirements, and industry trends to provide proactive recommendations and ensure compliance. Manage the annual benefits renewal process, including strategic planning, financial analysis, contribution modeling, communication planning, and enrollment execution. Support the Lead Consultant in annual renewal discussions and benefit strategy consultations, presenting market intelligence, benchmarking data, and actionable recommendations. Prepare and facilitate client presentations, renewal summaries, and recommendation materials. Contribute to the development and implementation of benefit plan strategies aligned with client objectives. Collaborate with Lead Consultant, Sr. Account Manager, and carrier representatives on renewal and marketing initiatives. Data Management & Documentation Contribute to development of strategies that are gleaned from data and analytics reporting. Maintain accurate and up-to-date client information, account records, and activity documentation within designated internal business systems. Track and document client communications, service requests, renewals, and policy changes. Ensure the integrity and accuracy of client data for accurate reporting, operational efficiency, and compliance requirements. Maintain organized electronic files and records in accordance with company policies. Compliance & Industry Knowledge Maintain advanced knowledge of employee benefits regulations, industry trends, carrier offerings, and market developments impacting clients and their benefit programs. Collaborate with Compliance and carrier partners to address complex regulatory questions and support client decision-making. Provide strategic guidance to clients regarding emerging legislative, regulatory, and industry changes, helping them assess potential business impacts and implement appropriate actions. Identify and escalation compliance risks, operational concerns, or regulatory issues that may affect client programs, ensuring timely resolution and mitigation. AI Adoption & Automation Leverage AI adoption across client management activities, to identify strategic opportunities for AI-enabled efficiencies. Demonstrated ability to serve as a trusted advisor and build strong relationships with key client decision-makers, and HR leaders. Proven ability to prioritize competing demands and deliver exceptional client service and retention outcomes. Ability to communicate complex benefits, regulatory, and financial information to diverse audiences. Detail-oriented with strong analytical and problem-solving capabilities. Demonstrated leadership skills, including mentoring team members, fostering collaboration, and driving cross-functional initiatives. Proficiency in leveraging data analytics, technology, and AI-enabled tools to improve decision-making, operational efficiency, and client outcomes. Success Measures Achieves high client retention and satisfaction through strategic relationship management and executive stakeholder engagement. Leads successful renewal and client service strategies resulting in achievement of retention, revenue, and growth objectives. Ensures operational excellence through oversight of account activities, compliance requirements, and quality standards. Influences collaboration across internal and external stakeholders to drive innovative solutions, exceptional service delivery, and continuous improvement. Minimum hours are Monday through Friday 8:15 a.m. to 5:00 p.m. Periodic flexibility may be required during peak renewal and enrollment periods to ensure exceptional client service. This role will be required to work in our headquarters at 1 Kelly Way in Sparks, MD. Following successful onboarding, employees are eligible for a hybrid work schedule of up to two remote workdays per week based on business needs and performance. Requirements Bachelor's degree or equivalent of years of experience. Life and Health Insurance licensed required. 4+ years of employee benefits account management, benefits administration, insurance brokerage, or related experience. Experience and skilled in computer systems in a Windows based environment Summary Why Kelly Benefits – At Kelly Benefits, you'll have the opportunity to make a meaningful impact for employers and their employees while building a rewarding career with one of the region's leading employee benefits consulting firms. We are committed to investing in our people through mentorship, professional development, licensing support, and clear opportunities for advancement. As a Senior Account Manager, you'll collaborate with experienced consultants, carrier partners, and industry experts while serving as a trusted resource to your clients. You'll join a culture that values teamwork, innovation, accountability, and exceptional client service, supported by modern technology and a commitment to continuous improvement. Working here means you’ll be part of a mission-driven team that values growth, collaboration, and service excellence. You’ll gain the knowledge, mentorship, and real-world experience needed to build a strong professional foundation—and a career you can be proud of. Kelly & Associates Insurance Group, Inc., a Kelly Benefits company, is one of the nation’s largest employee benefit administrators, brokers, payroll providers and consultants. We’re committed to helping businesses navigate the intricacies of insurance, benefits, payroll, retirement and other offerings and services, while saving them time and money. Kelly Benefits delivers high quality, cost-effective, integrated solutions through: An incredible team of dedicated professionals. Our set of business values called “The Kelly Way” inspires, guides and drives us to serve our clients with excellence. Efficient processes, tools and technology. We’re dedicated to delivering cost-effective efficiencies. High-integrity alliances with the finest health, life, disability, dental and vision carriers, suppliers and brokers. Kelly Benefits is committed to treating our People with dignity and respect, dealing with them honestly, compensating them fairly, and providing quality benefits and opportunities to develop their full potential. Benefits Package 401K with Match Medical, Dental, Vision, Life, Disability & other voluntary insurance options Cold Brew & Coffee on tap #J-18808-Ljbffr