Computer Support Specialist

Job Description:

Computer Support Specialist

Location: Albany, NY
Contract Duration: Up to 2 Years
Pay Rate: $33.00-$43.00 per hour
Schedule: Monday-Friday, 8:30 AM-4:30 PM
Education Requirements: No degree or certification required

Computer Support Specialist | $33-$43/hr | New York State

Albany, NY | Monday-Friday, 8:30 AM-4:30 PM | Contract Opportunity Up to 2 Years

Are You the Person Everyone Turns to When They Need Help With a Computer?

Do you enjoy solving problems, organizing information, and figuring out how systems work? Are you comfortable juggling multiple computer applications, tracking down missing information, and helping others navigate technical challenges?

If you're detail-oriented, tech-savvy, and love keeping things running smoothly, this could be a great opportunity for you!

Datrose is hiring a Computer Support Specialist to support a New York State agency in Albany, NY.

In this role, you'll help maintain important complaint management and safety reporting systems, assist agency staff with technical questions, and ensure information is accurately documented and tracked.

The best part? You don't need a college degree or specialized certification. We're looking for strong computer skills, a problem-solving mindset, and someone who takes pride in getting the details right.

What You'll Be Doing

This position combines computer support, database management, and administrative coordination. Your responsibilities will include:

• Be the go-to problem solver: Assist agency staff and system users with database questions, data entry issues, and basic troubleshooting.
• Keep information organized: Enter, update, and maintain accurate complaint records across multiple computer systems.
• Put your computer skills to work: Navigate specialized systems, including NIMRS, Concerts, MHPD, and the Verizon Virtual Contact Center.
• Stay ahead of the details: Monitor reports, track outstanding items, and follow up to help ensure complaints are addressed promptly.
• Connect the dots: Communicate with other New York State agencies, field offices, and service providers to obtain information and document outcomes.
• Support important safety processes: Assist with safety checks related to reported allegations of abuse and maintain accurate follow-up documentation.
• Help others succeed: Guide system users through entering information, accessing reports, and resolving technical difficulties.

What Makes You a Great Fit?

You might be exactly who we're looking for if you:

• Are comfortable working with computers and learning new software.
• Have strong data entry skills and an eye for accuracy.
• Enjoy troubleshooting problems and finding solutions.
• Can manage multiple responsibilities without losing track of important details.
• Communicate clearly and professionally by phone, email, and in person.
• Are organized, dependable, and comfortable working independently.
• Understand the importance of confidentiality when handling sensitive information.
• Enjoy helping coworkers and other system users solve problems.

Experience in customer service, administrative support, data entry, database management, or technical support could make you a strong candidate.

Familiarity with NIMRS, Concerts, or MHPD would be beneficial, but the most important qualifications are strong computer proficiency and the ability to work with specialized information systems.

Why Consider This Opportunity?

• Competitive Pay: $33.00-$43.00 per hour
• Predictable Schedule: Monday through Friday, 8:30 AM-4:30 PM
• Long-Term Opportunity: Contract assignment lasting up to two years
• No Degree Required: Your skills and experience matter
• Meaningful Work: Support systems and processes that help New York State agencies manage complaints and safety concerns
• Professional Experience: Gain valuable experience working with specialized state agency databases and reporting systems

Ready to Put Your Computer Skills to Work?

Whether your background is in technical support, customer service, data entry, or administrative operations, we'd love to hear from you.

Apply today with Datrose and explore your next opportunity!

Apply online:

Veterans are encouraged to apply.

Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit-based factors.

Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.

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Job Requirements

Minimum Security Clearance:


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