Operations Coordinator

Job Opportunity

Do you have a passion for organization, project management and customer service while performing with a results-driven operations team? Do you want to be part of a technology-focused, three-time Crain's Coolest Company award-winning team that gets excited over complex problem-solving? Do you want to make competitive wages and earn bonuses?

If so, check out our website and see if this opportunity is one you'd like to pursue.

We offer:

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Tuition reimbursement
• Disability insurance
• Flexible schedule
• Flexible spending account
• Employee assistance program
• Health savings account
• Travel reimbursement
• Wellness reimbursement
• Time off to volunteer

Essential Duties and Responsibilities:

• Prioritize, schedule, and route shipments for transportation throughout the US.
• Assist with the day-to-day coordination, execution and tracking of domestic shipments
• Enter shipments and quotes into the operating platform
• Tracking and tracing freight; providing estimated times of arrival and verifying piece counts, entering accurate notes in the system
• Gathering proof of deliveries and entering in the operating system
• Gathering and entering vendor costs into shipments
• Prepare shipments for invoicing within time frame of ICAT policy
• Assisting to review vendor billing discrepancies (variances)
• Prepare quotations and coordinate documentation between customers and vendors
• Support the ICAT CX initiative by providing a high level of customer satisfaction and operational proficiency to meet growth and profitability goals as well as providing customers with WOW experiences
• Perform other emergent duties and projects requested in support of ICAT's fast-paced environment

Requirements:

• High school diploma or equivalent; some college preferred
• Able to foster accountability and commitment to achieve department goals
• Desire and drive to learn and grow
• Outstanding communication skills Excellent verbal and written with an emphasis on listening
• Extremely well organized, with the ability to handle multiple tasks simultaneously
• Able to plan and effectively set priorities for implementation
• Advanced skills with Microsoft office products
• Ability to work in a response-oriented industry
• Ability to build relationships with internal and external clients
• Ability to anticipate and analyze problems, document issues and recommend solutions
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Ability to deal with a fast-paced entrepreneurial environment

Personal Characteristics:

• Possess a strong work ethic with a persistence in pursuit of objectives
• Understands and responds to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Loyal and dedicated to the success of colleagues and team members
• Optimistic outlook toward all activities, able to transmit this optimism to others
• Will naturally adopt ICAT's core values and seamlessly assimilate into ICAT's culture

Icat Logistics: Detroit Agency