Senior Technical Account Manager

Senior Technical Account Manager

Identity Security Startup

Location: United States (Remote)

$250k - $275k OTE (80/20) + Equity & benefits

As Senior Technical Account Manager, you'll be the technical partner enterprise customers rely on to secure one of the fastest-growing attack surfaces in the cloud: Identities. This is a hands-on, customer-facing role: you'll own complex deployments from first workshop to production, and turn sprawling machine identity estates into something customers can actually see, control, and trust.

Day to day you'll work alongside security, engineering, and platform teams, guiding them through onboarding, running threat hunts, and helping them get real value out of the platform in live production environments. When something needs investigating, you're the one leading the charge and getting customers to a resolution.

It's a rare seat at a company sitting right at the centre of a security problem most organisations are only just waking up to. If you're equally comfortable running a technical workshop, hunting through logs for a compromised service account, and writing the detection logic that catches the next one, I'd like to hear from you.

What you'll do & achieve

• Act as a trusted technical advisor to enterprise customers, from first workshop through to production and beyond
• Design and deploy integrations across cloud (AWS, Azure, GCP), SaaS, and on-premise environments
• Lead technical workshops and enablement sessions that drive real platform adoption
• Build long-term relationships with security and engineering stakeholders
• Support customers through security incidents, investigations, and threat hunting
• Identify emerging risks and provide clear, actionable remediation guidance
• Create detections, risk models, and correlation logic that feed directly into the platform
• Develop novel customer use cases and operational workflows
• Feed customer insight back to Product and R&D to influence roadmap priorities
• Take ownership of outcomes independently, in a fast-moving, early-stage environment

Who you are

• 5+ years in security engineering, security research, DevSecOps, or solutions architecture
• Strong grasp of AWS, Azure, and GCP, plus CI/CD pipelines
• Solid experience with IAM, secrets management, and Zero Trust architectures
• Comfortable with threat detection, incident response, and security posture management
• Strong Python scripting and automation skills
• A clear communicator who can explain complex security concepts to engineers and executives alike
• Hands-on, technically curious, and genuinely enjoys being in front of customers
• Thrives with ownership in a fast-paced startup environment
• Passionate about cyber security and emerging security technology

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