Vice President of Supportive Services - Safe Return Division

Vice President of Supportive Services

Lead housing stability. Strengthen shelter operations. Drive outcomes with dignity.

Volunteers of America Delaware Valley is seeking an experienced, mission-driven Vice President of Supportive Services to provide senior leadership across supportive housing, shelter, homelessness prevention, and client stabilization programs in Camden County. This role leads multidisciplinary teams delivering trauma-informed, client-centered services and collaborates with executive leadership, government agencies, and community partners to ensure high-quality services, compliance, and strong client outcomes.

What You’ll Do

• Provide strategic leadership and operational oversight across supportive housing, shelter, rapid rehousing, homelessness prevention, and related supportive services
• Supervise program directors, managers, case management staff, shelter leadership, and supportive service teams
• Develop and implement goals, policies, and procedures aligned with the organization’s mission and strategic plan
• Foster a culture of collaboration, accountability, professionalism, and trauma-informed care
• Oversee emergency shelter, transitional housing, permanent supportive housing, and homelessness diversion services
• Ensure compliance with federal, state, county, and local regulations and funding requirements
• Monitor program performance, housing outcomes, occupancy goals, and client success metrics; improve placement and retention outcomes
• Coordinate supportive services that address barriers to housing (employment, mental health, substance use, healthcare, transportation, life skills)
• Build and maintain partnerships with Camden County agencies, municipalities, housing authorities, healthcare/behavioral health providers, law enforcement, and community organizations
• Represent VOADV at meetings, coalitions, and public events; serve as key liaison with funders and government partners
• Develop and manage budgets; monitor expenditures for fiscal responsibility and grant/contract compliance
• Support grant development and reporting; use data systems to evaluate effectiveness and drive continuous quality improvement
• Oversee audits, site visits, monitoring, quality assurance, risk management, documentation, and timely reporting
• Recruit, train, mentor, and evaluate staff; promote development, engagement, retention, and performance improvement

What You Need

• Master’s degree preferred (Social Work, Public Administration, Human Services, Nonprofit Management, Psychology, Counseling, or related field); bachelor’s with significant leadership experience may be considered
• 7–10 years of progressive leadership in supportive housing, homelessness services, shelter operations, social services, or nonprofit management
• Experience managing multidisciplinary teams and multiple programs
• Demonstrated experience with government contracts, grant-funded programs, and regulatory compliance
• Strong knowledge of Housing First principles, trauma-informed care, and supportive service models; experience serving diverse populations
• Strong leadership, organizational, communication, conflict resolution, and problem-solving skills; comfort with data/reporting tools and Microsoft Office
• Preferred: clinical credential/certification; experience with HUD, CoC (Continuum of Care), ESG (Emergency Solutions Grants), NJ DCA (New Jersey Department of Community Affairs), and regional systems

Why This Role Matters

This role shapes how people move from crisis to stability. You’ll lead programs that strengthen housing retention, improve shelter and supportive service outcomes, and ensure services are delivered with equity, dignity, and measurable results across Camden County.

Benefits

• Competitive salary of $125,000 annually
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Professional development opporunities
• Employee assistance and wellness programs

Equal Opportunity Employer

The organization is an Equal Opportunity Employer and values diversity at all levels of the organization. Applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.