Medical Assistant - Behavioral Health

Saint Luke's Hospital | 4401 Wornall Rd | Kansas City | MO

Full time

JobReq0056146

Job Description​

Behavioral Health Clinic Environment (Plaza)

This Medical Assistant role functions differently than a traditional hands-on clinic MA position.

Approximately 85% of patient visits are conducted virtually, and the majority of daily work is focused on care coordination, patient communication, and medication workflow rather than in-person rooming or procedures.

This role supports psychiatrists and psychiatric nurse practitioners in a high-volume outpatient behavioral health clinic.

What this role looks like day-to-day

Medical Assistants in Behavioral Health spend most of their time:

• Managing a steady, high volume of MyChart portal messages, phone calls, and faxes

• Processing medication refill and patient advice requests through Epic

• Preparing and submitting prior authorizations for psychiatric medications and procedures (including ECT)

• Handling FMLA, disability, school, and work documentation

• Drafting and sending patient letters and forms

• Coordinating between patients, providers, pharmacies, and insurance companies

• Supporting providers by keeping clinical workflows organized and moving

While the position is based in the clinic, direct patient contact is limited, and hands-on clinical procedures are minimal. When patients are seen in person, MAs typically obtain vitals only; the clinic does not perform injections, lab draws, or procedural assisting.

Who is most successful in this role

This position is best suited for MAs who enjoy care coordination, written and phone-based communication, detailed documentation, and working with behavioral health patients. Candidates seeking a procedure-heavy MA role may not find this to be a good fit.

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees, click here ( to find out more.

No experience as a Medical Assistant or not been through an MA Program? Look no further – we provide training and support to help you succeed.

The Medical Assistant Program allows participants to learn about a variety of Saint Luke’s Physician Group clinics. The 10-week paid program will offer a comprehensive review of body systems including pharmacology, medical terminology, lab values and BLS certification. Medical Assistants in training will also be introduced to Saint Luke’s culture with an emphasis on customer service and patient safety.

• Paid 10-week Medical Assistant Training Cohort Program

• Next session starts on August 10.

Schedule

• Week 1-5: In class didactic content

• Week 5-8: Clinicals with instructor

• Week 9-10: Home clinic orientation with Success Coach

Experience with or an interest in mental health is beneficial.

Job Requirements

Applicable Experience:

Less than 1 year

Basic Life Support - American Heart Association or Red Cross

Job Details

Full Time

Day (United States of America)

The best place to get care. The best place to give care . Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers:

Are you interested in staying up to date on openings at Saint Luke’s Health System? Simply sign up for job alerts at When we have opportunities that meet your interests, you will receive an email with the job details.

Saint Luke’s Health System values our employees and we encourage them to apply to any internal openings. If you are a current Saint Luke's Health System employee, please apply through your Workday account by typing "Find Jobs" in the top left corner search bar. You can also follow the link below to the current internal career site to apply.